1. chapter 13
Delivery

2. COMPONENTS OF COMMUNICATION
Verbal (what we say) 7 %
Quality and Tone of voice 38%
Visual (non-verbal) 55%
Source: Pincus, M. (2004). Managing Difficult People. Avon, MA: Adams Media.

3. Methods of Delivery
Manuscript
Memory
Impromptu
Extemporaneous

4. Manuscript Speech
Written out fully
Read to audience

5. Manuscript Speech
When would you use this?

6. Impromptu Speech
Delivered with little or no immediate preparation

7. Impromptu Speech
When have you practiced this?
Why practice this?

8. Extemporaneous Speech
Carefully prepared & rehearsed
Presented from brief notes

9. Extemporaneous Speech
When do you present this type?

10. Delivery
Based on use of voice & body
Non-verbal
Verbal

11. Conversational Quality
Sounds
spontaneous
no matter how
many times
speech has been rehearsed

12. Delivery Good speech delivery has a conversational quality.
does not call attention to itself.

13. Conversational Quality
Formal
Casual

14. Conversational Quality
What are the dangers of being too formal?

15. Conversational Quality
How can you be too casual?

16. Conversational Quality
Too Casual
Poor Diction
Sloppy
Appearance
Slang
Hands in pockets

17. Speaker’s Voice

18. Speaker’s Voice Pauses Volume Pitch Rate Vocal Variety Pronunciation
Articulation

19. Pauses
Momentary break
in vocal delivery

20. Volume
Loudness or softness of speaker’s voice

21. Pitch
Highness or lowness of speaker’s voice

22. Rate
Speed at which a person speaks

23. Vocal Variety Changes in rate, pitch, volume
Gives voice expressiveness

24. Pronunciation
Accepted standard of sound, rhythm for words in given language

25. Articulation
The clearness of the words and sounds.

26. Vocalized Pauses
Pauses that occur when speaker says “uh,” “er,” “um,” etc.

27. Vocalized Pauses
How to avoid it?
Pause!
Be conscience
of it.

28. Speaker’s Body
Personal appearance
Movement
Gestures
Eye contact

29. Practicing Delivery Practice speech aloud Polish, refine delivery
Give dress rehearsal

30. 19th century American essayist, lecturer and poet
"Enthusiasm is the mother of effort, and without it nothing great was ever achieved.“
~Ralph Waldo Emerson
19th century American essayist, lecturer and poet

31. Practicing Delivery Practice speech aloud Polish, refine delivery
Give dress rehearsal

32. Material from the following unless indicated otherwise:
Lucas, Stephen. The Art of Public Speaking. 11th ed.
Boston, MA: McGraw-Hill, Print.
Clipart from Microsoft Office