1. Combating Human Trafficking Combat THB is a Project of:
This project has been funded with support from the European Commission. This publication reflects the views only of the authors, and the European Commission cannot be held responsible for any use which may be made of the information contained therein.

2. Angelica and Estella’s Story
Listen to Estella’s story:

3. Angelica and Estella’s Story: A Summary
Both left families and have little contact with and been threatened if they leave
Passports and mobile phones held
Prince and family booked whole floor and women working as their servants
Angelica been sexually abused
Estella been beaten when asked for time off
Women approached housekeeper when family out of hotel and told her of their plight

4. What is Human Trafficking (THB)?
“the recruitment, transportation, transfer, harbouring or receipt of persons, by means of the threat or use of force or other forms of coercion, of abduction, of fraud, of deception, of the abuse of power or of a position of vulnerability or of the giving or receiving of payments or benefits to achieve the consent of a person having control over another person, for the purpose of exploitation”.
Movement
Coercion
Deception
Abuse
Control
Exploitation
Art 2, Directive 2011/36/EU; Art. 4, Council of Europe Convention on Action against Human Trafficking 2005; Art. 3 UN 2000, page 42.

5. What type of THB? Forced prostitution Forced /bonded labour
Forced criminality
Domestic servitude
Forced organ removal
Exploitation of children (begging, sex trade & warfare)

6. The Victims’ Journey

7. Spotting Signals
What are the signals that might alert you to there being something wrong? That they were in domestic servitude and staying in the hotel?
What might you observe:
In reception and on check-in?
Around the hotel?
In the room?
In the appearance of these guests?

8. Potential Signals Passports being held
Restricted movement as not leaving the room and not seen in other areas of the hotel
Possible refusal of daily room attendant
What did they look like to the housekeeper?:
Signs of isolation?
Signs of being anxious, nervous, intimidated, frightened, and/or distressed?
Signs of physical abuse (bruises, black eyes, burns, scars)?
Signs of maltreatment (extreme exhaustion or malnutrition)?

9. Erecting Barriers
What procedures could have been implemented to act as barriers?

10. Potential Barriers
Confirm all people staying in the rooms and ask for verification with photo identification as well as making everyone sign-in.
Observe their appearance, behaviour and engage with them during their stay.
The room should not remain without service for more than 24 hours.
Keep diary entries and engage with guests in rooms to check on their safety/comfort/overall well-being etc.
You could ask the following questions if you get a chance to speak to them:
Can you leave your job if you want to?
Can you come and go as you please?
Have you been hurt or threatened if you tried to leave?
Has your family been threatened?
Are you in debt to your employer?