1. Knowledge Management
23/08/2017
By: Suwarn Kumar Singh

2. Agenda Knowledge Types and its Management (KM)
Knowledge Management Tools: IT and Non-IT Based
KM for Organizational Learning

3. “KM is a JOURNEY not a DESTINATION”
-Warick Holder
….R we managing knowledge…….

4. “KM is a JOURNEY not a DESTINATION”
-Warick Holder
….R we managing knowledge…….

5. “KM is a JOURNEY not a DESTINATION”
-Warick Holder
….R we managing knowledge…….

6. If yes…What all it include
Individual Brain storming (5 min): Components of KM System

7. Knowledge - Management
Generation
Exploitation
Knowledge -based Assets:
Relationships,
Information Technology,
Communication Infrastructure,
Env. Responsiveness,
Organizational Intelligence
Create
Capture
Effective utilization/exploitation of intangible assets such as knowledge, skills and innovative potential
All types of knowledge
Economic activity & Key resource for service delivery

8. Knowledge - Management

9. Knowledge management Source:
KM is about making the right knowledge available to the right people.
It is about making sure that an organization can learn, and that it will be able to retrieve and use its knowledge assets in current application/ situations as they are needed through:
Source:

10. Knowledge management Source:

11. Knowledge management Source: Summing up: KM must therefore:
create/provide the right tools;
people, knowledge, structures (teams, etc.);
culture, etc.
so as to enhance learning.
Source:
management.html#ixzz3oazFYrYb

12. R. Ackoff’s “pyramid to wisdom” (1989, 1996)
Knowledge types
Multimedia
Paper-based
Digitally-Indexed
Explicit
= Media-based
Written down
Digitally-Active
Intellectual Property
© ™ (sm)
Patents
Individuals
Tacit
= People knowledge
Groups
in People’s head
R. Ackoff’s “pyramid to wisdom” (1989, 1996)
Source:

13. Knowledge types
Source:

14. Interpersonal Knowledge
Knowledge types
Personal Knowledge
(Tacit)
Impersonal Knowledge
(Explicit)
Interpersonal Knowledge
(Implicit)
Steve barth
Source:

15. Experience Sharing: Group (15 Min)
Share tools used in Public service to support the Knowledge Management

16. KM Tools Source: IT Based:
Groupware systems & KM 2.0 (communications, collaboration, community, and knowledge-unstructured to structured)
The intranet and extranet
Data warehousing, data mining, & OLAP (Online Analytical Processing)
Decision support Systems
Content management systems
Document management systems
Artificial intelligence tools
Simulation tools
Source:
management-tools.html

17. NASC: Infrastructure

18. NASC: ICM

19. NASC:

20. NASC: HRIS

21. NASC: IMS

22. NASC: Website

23. NASC: Intranet

24. NASC: DMS

25. NASC: Moodle

26. KM Tools Source: Non – IT Based: Cross-functional project teams
KM training & education
Storytelling
Mentoring
Source:
techniques.html

27. KM Tools Source: Cross-functional project teams:
This basically refers to the practice of assembling project teams using members of the organization from different functions. Typically, this would involve selecting a number of specialists under a generalist project manager.
KM training & education:
This is almost always expensive but it can be very useful. Trained consultants can work with all aspects of the organization, not just implementing KM processes but also educating the managers in the subject
Source:
techniques.html

28. KM Tools Source: Mentoring: Storytelling :
Mentoring is one of the most effective ways of passing down tacit know-how from an expert to an aspiring expert
Storytelling :
Sharing the success stories always led the foundation for
future success.
Source:
techniques.html

29. The organizational learning model of Crossan, Lane and White (1999)

30. Thank you