1. Leadership and Directing in Hospitality Management
Chapter 20
Leadership and Directing in Hospitality Management
Copyright © 2010 by John Wiley & Sons, Inc. All Rights Reserved

2. WHY PEOPLE FOLLOW Motivation
Necessity
Advantage
Personal satisfaction
Independence
Encouragement, praise, and recognition
Money
Company policy

3. LEADERSHIP THEORIES Theory X Theory Y
People do not really like to work so they must be coerced, controlled, directed, and threatened with punishment
Theory Y
Physical and mental effort in work to be as natural as play or rest

4. ELEMENTS OF MODERN LEADERSHIP
Authority
Formal leader
Informal leader
The psychology of the worker—and the work
The work group as a social unit

5. PARTICIPATION
Information
Consultation
Involvement

6. BARRIERS TO COMMUNICATION
Semantic Barriers
People attach different meanings to words
Social Background
Immediate Environment

7. GATEWAYS TO COMMUNICATION
Listening
Empathy

8. ELEMENTS OF LEADING AND DIRECTING
Telling someone what to do
Providing information on how to do it
Seeing that he or she has learned how to do it
Making the performance of the work as appealing and comfortable as possible
Conferring specific rewards or punishments for performance

9. LEADERSHIP AND CHANGE Establish direction Align people
Motivate and inspire