1. Hilton Worldwide’s Social Learning Tools & Engagement
Kimo Kippen
Chief Learning Officer, Hilton Worldwide
Stephen Cooper
Manager, Learning Technologies, Hilton Worldwide University
July 22, 2015

2. Hilton Worldwide Overview
Who We Are
We are a leading hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels
Since 2007, we have surpassed all major hotel companies in global room growth
More than 155,000 team members across Hilton Worldwide's corporate offices and
owned/managed/franchised properties
More than 4,350 hotels across 94 countries
More than 1,400 new hotels in our development pipeline

3. Hilton Worldwide Overview
HWU Structure

4. Current State….Everywhere!

5. Current State….Inside of Hilton Worldwide
The Lobby
HWUConnect / Success Factors JAM
Hampton Inn by Hilton Sharecast

6. Challenges
We want SF JAM / HWU Connect to be the go-to source for specific social learning programs but we have competing technologies within our own company.
We need to assist our learning leaders more succinctly how effective this social tool is so that they choose it over others.
We need more use cases.
We want to integrate the social learning tool where appropriate as part of our learning solutions while still abiding by the constructs of the organization, i.e. IT, operations.
We want people to see that learning is no longer event-based but instead, through social learning, it is perpetual.

7. Questions for the Group
SOLUTION. How are you using social, virtual tools within your organization to build trust and engagement?
ADOPTION. In what application do you see the most traction of tool usage? For example, when connected to a program or group? when awareness of the tool is increased?
ALIGNMENT. How are you measuring the success or failure of virtual tools?
INFLUENCE. How do we get learning professionals to embrace informal learning?
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