1. Illuminating the Options: Data Management Tools for Improving Service Delivery and Office Operations
Heidi Scher, University of Arkansas Jamie Axelrod, Northern Arizona University Reed Claiborne, University of Arkansas at Little Rock
AHEAD 2016

2. Main Topics of Questions
Determination Process
Implementation
Training
Usage & Functionality
Support
Updates, Improvements & Customization
Personal Perspective

3. Determination Process
Internal aspects
Is IT centralized?
Capable of a server-base (in-house) tool?
Cloud-based tools & the campus culture
Institution’s purchasing process
Selection process
How well did the vendor/IT understand your needs?
Confidentiality of data

4. Implementation How long did it take before you saw results?
Stay on schedule?
Support (from vendor/IT)
Workflow set
Was the tool customizable to your workflow?
Setting up connection with your institution’s student information system
Testing the modules within the tool

5. Training Did the vendor/IT provide training for your staff?
How much training did you receive for your staff? 
Was it satisfactory?
Explain training for students
Explain training for faculty

6. Usage & Functionality Do students have trouble using the tool?
What about faculty?
What about staff?
Have you and your department been satisfied with functionality?
Does your University’s main student information system (ex. Banner) sync data in any way with the tool?
How often can data sync?
Real-time data updating within the tool? (i.e. you make a change and others can see it immediately)

7. Support Software bugs during use
Interaction with technical support team
Satisfied with the technical support provided by the vendor/IT? 
What is the typical response time to questions or requests?
Is live support available?

8. Updates, Improvements & Customization
Are updates issued?
How often?
Receive update notes?
Are improvements made?
Specific customization of tool possible?

9. Personal Perspective
If you could have changed one thing, what would it have been?

10. Any Disadvantages?

11. Main Advantages?

12. Thank you! AIM (Accessible Information Management)
Heidi Scher, University of Arkansas
Clockworks
Jamie Axelrod, Northern Arizona University
In-house custom tool
Reed Claiborne, University of Arkansas at Little Rock

13. Concurrent Block 6 Thursday, July 14, 2016 4:00 pm – 5:30 pm (90 minutes)
#6.1 Illuminating the Options: Data management tools for improving service delivery and office operations Heidi Scher, University of Arkansas Jamie Axelrod, Northern Arizona University Reed Claiborne, University of Arkansas at Little Rock Are you staggering under all the paperwork related to the accommodations process and searching for a better way? Our panel will include disability resource professionals from several universities who grappled with these same issues. Each of our offices has adopted the use of a different database specifically designed for DR/S offices, including Accessible Information Management (AIM), ClockWork, and an internally developed system. We will discuss our processes for determining which system provided the best fit for our offices and our implementation processes, along with pros and cons of systems we selected.