1. Banks Logo
Emergency Procedures

2. Potential Emergency Events
Introduction
Potential Emergency Events
Bomb Threat
Chemical Spill
Fire / Explosion
Flood
Power Outage
Severe Weather:
Tornado
Winter Storm
Telecommunications

3. Emergency Procedures Non-Business Hours
Call (9) 911
State Your Name
State the Building Location
City – Address
State the details of the situation
Contact Security Officer

4. Emergency Procedures Business Hours
If you encounter a situation where a facility problem has occurred:
Contact your Manager, Security Officer, or (9) 911 depending on the emergency
State Your Name
State the Building Location
City – Address
State the details of the situation
To avoid panic, do not discuss the situation with anyone else

5. Department Manager Call (9) 911 or Security Officer State Your Name
State the Building Location
State the details of the situation
Await further instructions

6. Evacuation / Assembly Locations
If facility evacuation is deemed necessary, employees will evacuate and proceed to the designated assembly location;
City – Location

7. Evacuation / Assembly Procedures
1) Listen for announcement and direction from Management.
2) Secure Work Area
3) Evacuate Building
Do Not Run!
4) Use Stairways
5) REMAIN CALM
6) Proceed to designated assembly area
8) Await further instruction
7) Check in with your department manager
9) DO NOT LEAVE AREA WITHOUT APPROVAL

8. Evacuation / Assembly Procedures For Sweepers / Managers
1) Check rest rooms
3) Sweep department to ensure all employees have been evacuated
2) Check lunch room
5) Account for all staff
7) Await the
All Clear signal…..
4) Proceed to assembly location
6) STAY TOGETHER

9. Bomb Threat Employee Receiving Bomb Threat Call: Remain Calm
Adopt an attitude of Skeptical Cooperation
Attempt to transfer call to Security Officer or department manager
Attempt to get another employees attention.
Do not use verbal signal
Do not let the caller know you have alerted others

10. Listen carefully to what the caller says Listen for clues to the callers identity and location
Make note of the caller’s age, sex, and accent
Pay attention to caller’s attitude and use of language
Make note of who the caller sounds like
(does the caller sound familiar)
Listen for background sounds
that may provide clues to their location

11. Document Call (use Bomb/Kidnap Threat Response Form)
Gain information by asking questions:
Who is this?
Where are you calling from?
When is the bomb going to explode?
Where is the bomb located?
Is it in the open or concealed?
Did you place the bomb?

12. Assure the caller you want to cooperate
Advise caller of any difficulties
Try to negotiate for time
Notify Manager after hanging up
Give Manager Bomb Threat Response Form
Do NOT discuss threat with anyone
Await further instructions
Search your area
Do NOT touch or move any suspicious package
Cooperate with authorities

13. Department Managers Call (9) 911 State Your Name
State the Building Location
State the situation (bomb threat)
Provide Information
Contact Security Officer
Initiate Evacuation
Keep Bomb Threat Response Form with you

14. Employees 9) DO NOT LEAVE AREA WITHOUT APPROVAL
1) Respond to evacuation announcement.
2) Secure Work Area
4) Do not touch or move any object or package
3) Conduct visual search as you are leaving
5) Evacuate Building
Do Not Run!
6) Proceed to designated assembly area
7) Check in with your department manager
8) Await further instruction
9) DO NOT LEAVE AREA WITHOUT APPROVAL

15. Chemical Spill Release
Discovering Employee
Call Security Officer or Manager
State Your Name
State the Building Location
State the details of the situation
Await further instructions from Security Officer

16. Employees Do NOT evacuate the building unless instructed
Do NOT turn off any power source or use phone
Do NOT stop at restroom facilities or drink water
Do NOT start your vehicle
Await instructions from authorities or Security Officer.

17. Fire & Explosion

18. Discovering Employee Notify Manager State your name
Area within the building affected
State details of situation
Do not discuss details with others

19. Department Manager Call (9) 911 or Security Officer State your name
State the Building Location
State details
Initiate evacuation
Close doors

20. Employees 1) Respond to notification of evacuation 2) Secure work area
3) Close office doors
4) Evacuate Building

21. Fire Safety Tips 1) Close door to confine/slow fire’s spread
2) Use back of hand to test door before opening.
3) If caught in smoke, crawl take short breaths, breathe through your nose.
4) If clothes catch on fire – Stop, Drop & Roll.

22. Using a Fire Extinguisher
P Pull the Pin
A Aim the extinguisher at the base of the fire
S Squeeze the lever / trigger
S Sweep the extinguisher from side to side

23. Flood

24. Discovering Employee Contact Manager State your name
Area within the building affected
State details of situation
Do not discuss details with others
Await further instructions from Security Officer.

25. Department Manager Call Security Officer State your name
State the Building Location
State details
Initiate evacuation upon receiving instructions

26. Employees Respond to notification of evacuation
Evacuate building following evacuation / assembly procedures

27. Power Outage Discovering Employee Call Security Officer
State Your Name
State the Building Location
State the details of the situation
Await further instructions from Security Officer

28. Severe Weather
Tornado

29. Department Manager Determine severity of threat
Direct employees to designated shelter area:
City – Location

30. Employees 5) Do not leave shelter until all clear is given
1) Secure work area
2) Proceed to designated shelter area
3) Check in with manager
4) Remain with department
5) Do not leave shelter until all clear is given

31. Severe Weather
Winter Storm

32. General Information
Senior Management will determine if the facility should close or remain open.
Senior Management will contact department managers and advise them of the facilities status.
Managers will advise staff members of the facilities status and their role in the work day.

33. Telecommunications Failure
Discovering Employee
Call Security Officer
State Your Name
State the Building Location
State the details of the situation
Await further instructions from Security Officer

34. Building Security

35. Building Access Employees
Employees use keys to enter the building and restricted areas.
Lost keys must be reported to Security Officer immediately
Some areas to the building are restricted to authorized personnel only.

36. Building Access Non-Employees
Non-employees are Vendors, Visitors, Clients, Former Employees, etc
All non-employees must be escorted by an employee
If you are expecting a visitor notify the appropriate personnel
When your visitor arrives you will be notified and expected to greet them in the reception area
Escort the visitor throughout the building
Escort the visitor back to reception area
Employees noticing an unescorted non-employee should inquire who they are, where they should be, and why they are in the building

37. Questions?