1. KNOWLEDGE MANAGEMENT (KM) Session # 30

2. The “Process” approach to KM

3. Knowledge Management Solutions

4. KM Solutions
KM Solutions
refer to the variety of ways in which Knowledge Management can be facilitated !

5. Knowledge Management KM means performing the activities involved in
1. Creation (discovering/innovating),
2. Capturing, (storing/retrieving)
3. Sharing, and
4. Applying Knowledge
so as to enhance, in a cost-effective fashion, the impact of and benefit of knowledge on the company’s goal achievement.

6. Benefits Focus Knowledge Benefits Intermediate Benefits Organizational
Access to Best
/ Latest Thinking
Novel approaches
New Ideas
Better/faster
Innovation
Faster Access
to Knowledge
Faster
Problem-Solving
Improved
Customer Service
Better Sharing
New Hires
Effective Quicker
Reducing
Knowledge Loss
Knowing Who’s
Doing What
Minimizes
Duplication/
Re-invention
Productivity
Performance
Knowledge
Benefits
Intermediate
Benefits
Organizational
Benefits

7. Knowledge Resources
This refers not only to the knowledge currently possessed by the individual or the organization but also to the knowledge that can potentially be obtained (at some cost if necessary) from other individuals or organizations as well !

8. KM Solutions Four levels of knowledge management solutions:
KM Processes
KM Systems
KM Mechanisms and Technologies
KM Infrastructure

9. An Overview of KM Solutions
Processes
KM Systems
KM Mechanisms and Technologies KM
Infrastructure

10. KM Systems
Knowledge Management Systems are the integration of Technologies (ICT) and Mechanisms that are developed to support the KM Processes

11. KM Processes Combination Socialization Sharing Direction Routines
Creation /Discovery
Combination
Socialization
Application
Direction
Routines
Sharing
Socialization
Exchange
Capture
Externalization
Internalization

12. Knowledge Creation/Discovery
Knowledge Creation/Discovery may be defined as the development of New Tacit or Explicit Knowledge from Data and Information or from the Synthesis of prior knowledge through:
Socialization
Combination

13. Knowledge Capture
Knowledge capture is defined as the process of retrieving either explicit or tacit knowledge that resides within people, artifacts, or organizational entities.
Knowledge captured might reside outside the organizational boundaries, including consultants, competitors, customers, suppliers, and prior employers of the organization’s new employees!

14. Externalization and Internalization
Externalization involves converting tacit knowledge into explicit forms such as words, concepts, visuals, or figurative language !
Internalization is the conversion of explicit knowledge into tacit knowledge. It represents the traditional notion of “learning” !

15. Knowledge is shared and not recommendations based on knowledge
Knowledge Sharing
Knowledge sharing is the process through which Explicit or Tacit Knowledge is communicated to other individuals
It may take place across individuals, groups, departments or organizations
Knowledge is shared and not recommendations based on knowledge

16. Knowledge Application Direction
Direction refers to the process through which individuals possessing the knowledge direct the action of another individual without transferring to that person the knowledge underlying the direction!

17. Knowledge Application Routines
Routines involve the utilization of knowledge embedded in procedures, rules, and norms that guide future behavior !