Presentation is loading. Please wait.

Presentation is loading. Please wait.

Ways of assistance to consumers in resolving cross border disputes

Published byOswald Hoover Modified over 6 years ago

Similar presentations

Presentation on theme: "Ways of assistance to consumers in resolving cross border disputes"— Presentation transcript:

1 Ways of assistance to consumers in resolving cross border disputes
Bogomil Nikolov Vilnius,

2 Dispute resolutions forms
Problems resolution Dispute resolutions forms

3 CA activities 3 main groups activities of consumer organizations
Information Assistance Representation

4 Information Forms of information Magazine and media publications
Forum discussions Success stories International research

5 Information Problems? Availability of information
Consumers do not read before, but after Price of assistance

6 Forms of assistance Legal consultation Filling complaints assistance

7 Problems? Cross-border element Price of consultation
Assistance Problems? Cross-border element Price of consultation

8 Areas? Legal costs Implementation feedback
Representation Areas? Legal costs Implementation feedback

9 EOPP and ESCP procedures
Practical problems? Translation of evidences Local courts training

10 Successful Case Summary
Successful practice - how to popularize it? Summaries of successful cases Publication

11 Unsuccessful Cases Summary
Problems Collection of information Analyses of unsuccessful cases Formulate solutions

12 Cross border cooperation
Cross-border cooperation Programs Make use of CBC projects Effective Financially supported by EU Close to consumers

13 Cross border cooperation
Example Active Consumers CBC project “Balkan Consumer Bridge” with Serbia Price survey Assistance to consumers Information tools – brochures (sales and guarantees, travel rights, food safety), internet, consumer centers.

14 Thank you for your attention!
Bogomil Nikolov

Download ppt "Ways of assistance to consumers in resolving cross border disputes"

Similar presentations

BRIDGE Project Overview of Modules

BRIDGE Project Overview of Modules
This project is funded by the EUAnd implemented by a consortium led by MWH RCBI ‘handover’ meeting Estonia-Latvia-Russia ENPI CBC Programme Riga, 20 March.

This project is funded by the EUAnd implemented by a consortium led by MWH RCBI ‘handover’ meeting Estonia-Latvia-Russia ENPI CBC Programme Riga, 20 March.
1 EuroMed Justice II OPENING CONFERENCE Brussels, 30 June 2008 Working Group II Resolution of cross-border family conflicts Mr. Khaled ABOUALI Project.

1 EuroMed Justice II OPENING CONFERENCE Brussels, 30 June 2008 Working Group II Resolution of cross-border family conflicts Mr. Khaled ABOUALI Project.
Wien.arbeiterkammer.at Consumer Policy of the Austrian Chamber of Labour Gabriele Zgubic Austrian Chamber of Labour ECCG March 2014 ECCG March 2014.

Wien.arbeiterkammer.at Consumer Policy of the Austrian Chamber of Labour Gabriele Zgubic Austrian Chamber of Labour ECCG March 2014 ECCG March 2014.
Performance Framework Part 1 – System Performance Multi Donor Trust Fund for Justice Sector Support in Serbia.

Performance Framework Part 1 – System Performance Multi Donor Trust Fund for Justice Sector Support in Serbia.
Contents What is Forensic Accounting Nature of work of Forensic Accountants Need of Forensic accounting Activities of Forensic accountants Forensic Accountant…An.

Contents What is Forensic Accounting Nature of work of Forensic Accountants Need of Forensic accounting Activities of Forensic accountants Forensic Accountant…An.
André Piérard, ERGEG Project Leader on Complaints Citizens’ Energy Forum, London, 29-30 September 2009 Draft advice on Customer Complaint Handling, Reporting.

André Piérard, ERGEG Project Leader on Complaints Citizens’ Energy Forum, London, September 2009 Draft advice on Customer Complaint Handling, Reporting.
NET4TOUR „Network for cross-border co-operation between Bulgaria and Serbia in the tourist sector” NET4TOUR „Network for cross-border co-operation between.

NET4TOUR „Network for cross-border co-operation between Bulgaria and Serbia in the tourist sector” NET4TOUR „Network for cross-border co-operation between.
Number of players The number of players at wholesale level is very limited (more then 97% of sources /production + import/ in one /incumbent/ hand) New.

Number of players The number of players at wholesale level is very limited (more then 97% of sources /production + import/ in one /incumbent/ hand) New.
Regional Initiative on Agri-Food Trade and Regional Integration Europe and Central Asia Inclusive policy dialogue to make trade policies conducive to food.

Regional Initiative on Agri-Food Trade and Regional Integration Europe and Central Asia Inclusive policy dialogue to make trade policies conducive to food.
Empowering Tomorrow’s Consumers Consumers International World Congress 2011 5 May Hong Kong World Bank Global Program on Consumer Protection & Financial.

Empowering Tomorrow’s Consumers Consumers International World Congress May Hong Kong World Bank Global Program on Consumer Protection & Financial.
Consumer Code for Home Builders Noel Hunter Chairman 1.

Consumer Code for Home Builders Noel Hunter Chairman 1.
THE ROLE OF THE NATIONAL INSTITUTE FOR CONCILIATION AND ARBITRATION IN THE SOCIAL DIALOGUE IN BULGARIA NIKOLA KONDEV NICA, Bulgaria.

THE ROLE OF THE NATIONAL INSTITUTE FOR CONCILIATION AND ARBITRATION IN THE SOCIAL DIALOGUE IN BULGARIA NIKOLA KONDEV NICA, Bulgaria.
Vietnam Country Report At the 2 nd meeting of the 10 th RP of ASOSAI at Ho Chi Minh city from 24-26 April 2013 Prepared by MC. Dao Thi Thu Vinh Senior.

Vietnam Country Report At the 2 nd meeting of the 10 th RP of ASOSAI at Ho Chi Minh city from April 2013 Prepared by MC. Dao Thi Thu Vinh Senior.
Introduction to Business © Thomson South-Western ChapterChapter Consumers in the Global Economy 15-1 15-1Consumer Buying Decisions 15-2 15-2Consumer Rights.

Introduction to Business © Thomson South-Western ChapterChapter Consumers in the Global Economy Consumer Buying Decisions Consumer Rights.
Retail Certificate III 1st March 2010 Lesson 4 Retail 2010 - John McDonald.

Retail Certificate III 1st March 2010 Lesson 4 Retail John McDonald.
© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 15 SLIDE 1 15-1 15-1Consumer Buying Decisions 15-2 15-2Consumer.

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 15 SLIDE Consumer Buying Decisions Consumer.
Konsument Europa/ European Consumer Centre (ECC) Sweden ADR in cross-border disputes - practical examples 3 rd October 2013 Vilnius Ms. Jolanda Girzl Konsument.

Konsument Europa/ European Consumer Centre (ECC) Sweden ADR in cross-border disputes - practical examples 3 rd October 2013 Vilnius Ms. Jolanda Girzl Konsument.
Competition, consumers & affordable prices in liberalised energy markets J. Minor, European Commission, Director, Consumer Affairs IV World Forum on Energy.

Competition, consumers & affordable prices in liberalised energy markets J. Minor, European Commission, Director, Consumer Affairs IV World Forum on Energy.
Resolving Consumer Problems. Things you might need: 1) date/locale of transaction 2) Description of product, be specific! 3)Price and method of payment.

Resolving Consumer Problems. Things you might need: 1) date/locale of transaction 2) Description of product, be specific! 3)Price and method of payment.

Similar presentations

Ads by Google