1. ALOTECH Cloud Call Center Solutions

2. About AloTech…
Established in 2007, AloTech is a technology company aiming to provide all functions of a contact center as online “services” to businesses which want to offer their customers contact center services.
Aiming to introduce flexibility, cost advantage, ease of use and management to contact centers by using cloud technologies, which, contrary to conventional technologies, do not have investment costs such as hardware, software and server or operating requirements such as maintenance, repair, licensing and upgrade; AloTech is listed among the pioneers of cloud computing in Turkey and UK.
With current solutions consisting of Cloud PBX, Cloud Contact Center and Smart Call Forwarding, AloTech operates a pay as you go system of billing for all services in their portfolio and thus aims to become a business partner that “genuinely” provides added value to their customers.

3. Some of Our Customers Who Prefer Our Cloud Solutions ..

4. Cloud Based Solutions
All communication needs of your company in a single cloud ...
Cloud PBX
Channel Call Management
Cloud Contact Center

6. Traditional Applications Until Today...
How many calls are received by Branhces / Stores?
You did not know number of incoming calls to the store and branches.
You didn’t know how many calls are answered.
You didn’t know the reasons customers call store and branches.
How many of incoming calls do we answer? What is our abandone call ratio?
You couldn’t answer all calls.
You couldn’t report call details of incoming and outgoing calls .
You couldn’t make cost saving in self service applications
What is the contect of incoming calls t our Braches?
You couldn’t record the customers’ calls
You couldn’t get effective voice recording.
You couldn’t manage customer demands from single center.
Can we provide the proper service to our customer in our Branches?
You couldn’t apply smart routing strategies to calls.
You couldn’t measure the quality of interaction of Service / Branch employees with customer on phone.

7. What is Cloud Contact Center?
What Are The Advantages of Cloud Contact Center?
How does it work?
10 reasons to move Call Center to cloud

8. What is Cloud Contact Center?
No need to make any hardware, software, operating system, database, licensing, maintenance agreements,
To can start using tomorrow,
Completely in English and Turkish, Web based solution

9. What Are The Advantages of Cloud Contact Center?
No Hardware, Software, Licensing investment expenses and maintenance agreements.
Quick establishment (30 min up to max 3 days)
Call Center Anywhere; Office or home, anywhere that has an internet connection
Automatic upgrades and 7 x 24 Proactive monitoring.
Easy integration.
Oppotunity to grow as much as you need
Security & Reliability
Pay as much as you use and grow (SaaS).
Ease of use, Flexibility, all in one package
Control on your hands, no dependance on suppliers, no commitments

10. Easy, Flexible and Fast %100 Web based
Multiple language Turkish / English
Simple and user friendly design

11. With Cloud Call Center Integration With Call Center
ACD, IVR, CTI, Voice recording, , Dashboard, Dialer, CRM integration
IVR Wellcome Announcement
Different announcement according to working hours
Unimited number of announcement tree
Voice recognition
Call Center Management
Control of system and outsource
Call Center
Performance based call routing between
Call Centers
Routing the previous incoming calls to same Call Center
CRM Campaign Management
Preview, Power Dialer
7/24 Support
Real Time Management Over Web Interface
Accessibility from anywhere with an internet connection
Company based custom web address
Realtime monitoring
Inbound / outbound call amount and durations
Availablity of Agents
Answer rate / Abandone call amount
Incoming / outgoing call details –
phone number, duration – routing status
Calling branches over web
Voice Recording
For all incoming / outgoing calls to Call Center
Accessible over web interface
Social Media
Answering all the request coming from phone, , social media and web chat channels independent of location
Voice Recognition
Real time voice recognition, speech analysis, vocabulary search

12. Topology and Redundancy
CC1 MPLS
CC2 MPLS
CC3 MPLS
CC1 MPLS
CC2 MPLS
CC3 MPLS

13. Start Using…
A computer with an internet access
Headset

14. Pay exactly what you use
No Hardware, Software, Licenses , or Maintenance

15. For A Private Demo Please Call:
Friar Gate Studios, Derby ,DE1 1EE United Kingdom
Phone :