1. How to participate LibQUAL+
and effectively utilise the data

2. Tips for participating
Use a large sample
Promote the survey to help increase the response rate
Online
Posters
Notices in college newsletters etc.

3. Tips for participating
Allow enough time to collect demographics data
Exploit all areas of help and advice
ARL Web site & discussion list
JISCMail discussion list
Each other
Us!

4. Analysing the data Internal: External benchmarking
Difference between user groups
External benchmarking
SCONUL Cohort
Individual similar institutions in the UK
Average scores from the largest US participants
Individual similar institutions in the US

5. LISU LISU Commissioned by Cranfield University to do further analysis
Examine and comment on Cranfield’s results
Provide analyses for each campus
Analyse by selected demographics
Compare to other UK participants
Compare to selected US libraries

6. Kings Norton
RCMS
MIRC
Perceived > desired
Perceived > minimum
Perceived < desired
Perceived < minimum
Silsoe

7. Core dimensions Cranfield vs UK Cranfield vs US UK vs US Overall total
Similar minimum & desired
Higher perceived
Cranfield vs US
Lower minimum & desired, similar perceived
UK vs US
Lower minimum, perceived and desired
Overall total

8. Ranking

9. Utilising the data - results
Reports
To senior management
To Library User committees
Quality department
Academic departments
Supporting departments (Computing)
For annual report
Newsletters
Inspectorate

10. Utilising the data - results
Presentations
Learning centre staff
Senior management
Web pages
Displayed on notice boards
Focus groups created to tackle specific issues raised by survey findings

11. Utilising the data - free text comments
Communicated to Library staff
Notice boards
Web pages
Reports to management and committees

12. J. Stephen Town Director of Information Services
Royal Military College of Science
Deputy University Librarian
Cranfield University