1. Questioning: Foundation for an Effective Champion …
What are the business reasons for completing this project? And Are they compelling?
Has another Improvement Team tried to solve this or a similar problem? What can we learn from their efforts?
What is the goal for the project? Is the goal reachable? How will we know if the team is successful?
Show me the charts that you used to assess the variation in your process -
What have you done to ensure the reliability and validity of the measurement process? What is the financial
opportunity represented by addressing the problem? What are the quantifiable costs of
our current process performance (the cost of poor quality)? What intangible benefits are anticipated?
Have you found any “quick hit” improvements?
How have you analyzed the data to identify the factors that account for variation in the process? How was your
data stratified? How were the key factors verified?
What elements of mistake proofing were you able to incorporate into your solution?
What criteria did you use to evaluate the potential solutions?
Show me your “should be” or “could be” process map. How can we achieve it ?
Has the process been standardized? Show me the documentation that will support this improvement. How has
job training been affected?
Who is the process owner? How will responsibility for continued monitoring and improvement be transferred from
the team to the owner?
What are some other areas of the business that can benefit from your learning’s? How can we most effectively
share our learning’s ?