1. Developments to our website and customer communications

2. SQA Web Team
Recent developments and improvements

3. Products and services SQA.org.uk SQA Accreditation SQA Secure
SQA China
SQA Solar
Ushare
Mobile apps (myExams, myStudyPlan)
Social channels – Twitter, Facebook, LinkedIn

5. Key service information
11,000 pages / 51,901 documents
Past Papers & Marking Instructions
Exam tools and learner support
MySector/Journeys
Searches – General, Qualification & Subject
MyAlerts
eShop / replacement certificates

6. SQA.org.uk website activity 2016
6,098,082 downloads
8,465 candidate enquiries
47,534 enquiries
59% Desktop, 41% Mobile

8. Measurement and Improvement
UX testing programme
User needs framework
Analytics
Site feedback
Test and learn

9. User Experience testing

10. How to get best out of SQA.org.uk
NQ pages
MyAlerts
Past Papers and Marking Instructions Service
Subject search
Subject blogs

11. National Qualifications

13. Use me for large images, graphics or tables.

15. Past papers and marking instructions

16. Use me for large images, graphics or tables.

17. Use me for large images, graphics or tables.

18. Mobile Apps – MyExams & MyStudyPlan

19. Ushare
online community that allows users to comment on, rate and share links to rate

21. New customer portal Public beta coming soon Need your input
Looking for volunteers for user testing

22. Use me for large images, graphics or tables.

23. Questions or feedback?

24. SQA Communications Team
Recent developments and improvements

25. Our audiences Co-ordinators Teachers/lecturers Learners Parents
Employers

26. Centre News
Receive updates straight to your inbox….

27. Feedback
SQA Co-ordinators
Local Authority events
Ashbrook Research

28. Support for centres
SQA toolkit for communicating with parents and learners

29. Other communications Videos – key messages / DYW / Ushare
Social media – Twitter, Facebook, YouTube, LinkedIn
Partner communications – e-bulletins

30. Thank you!