1. Prepared by : Chua Wei Ying
The effects of total quality management on the business performance: An application in the province of Kütahya
Prepared by : Chua Wei Ying

2. 7 Performance Dimensions
The Relationship Between Total Quality Management and Performance Dimensions
output oriented and input oriented
little resources, but more output
Efficient utilization of resources, ensure safety of product, customer satisfaction
Job enrichment, representation staff in board of management
More creative of higher quality product and meet customer needs
Careful consideration of various factors determining profit and maintain at necessary level.
Effectiveness
Efficiency and utilization of resources
Productivity
Quality
Quality of work life
Innovation
Profitability and budget compliance
7 Performance Dimensions

3. Application 1. Leadership correlation
1. Study Model
2. Study Method
1. Leadership correlation
2. Staff participation correlation
3. Staff training correlation
4. Customer focus correlation
5. Effect on business performance
RESULT
Significant and positive correlation
↑customer demand → ↑high quality product → ↑competitiveness
Both customer will reinforce company to emphasize product quality issue
↑quality →↑customer satisfaction & loyalty→ ↓ demand elasticity → ↑profits (expensive products)
Must emphasize on TQM
TQM training and leadership criteria have ↑ correlation with performance
Ensure staff receive necessary training on quality & support continuous improvement under leadership of top management