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for best practices
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Business Challenges 1. How do we reduce customer complaints?
2. How do we deliver services faster, better, cheaper? 3. How do we increase product-life-cycles? 4. How do we retain talent? 5. How do we build a corporate learning culture?
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Benchmarking focuses on how to improve any given business process
by exploiting BEST PRACTICES rather than merely measuring the best performance
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Five Stage Benchmarking Methodology
TRADE Five Stage Benchmarking Methodology
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Why TRADE A proven 5 stage approach. Endorsed by the Global Benchmarking Network Easy to explain and communicate. The 5 stages have memorable name! Flexible. Can be used for exploratory (1-12 week) or in-depth (13-36 week) projects Projects are supported through a TRADE project management spreadsheet; a TRADE training manual; and a benchmarking certification scheme
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TRADE Certification Scheme
TRADE Certification ensures a professional approach for benchmarking of best practices The three TRADE Certification levels are a progression in benchmarking knowledge maturity
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TRADE Bronze DAY 1 DAY 2 Purpose of Training Research
Introduction to Benchmarking Benchmarking Maturity Overview of TRADE Terms of Reference DAY 2 Research Act Deploy Evaluate
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TRADE Bronze Who should attend?
COOs, Directors, Vice President, General Managers, Senior Managers, Managers and Specialists of: Corporate Development / Planning Quality Strategic Planning Business Excellence Organizational Planning
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Dr Robin Mann Founder and Head Centre for Organisational Excellence Research, Massey University Commercial Director and Founder BPIR.com Ltd. Chairman Global Benchmarking Network
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inbox@bestprax.com | (+91-22) 66348701 | www.bestprax.com
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