1. Assessment service delivery
ISO
Assessment service delivery
Procedures and methods to assess people in work and organizational settings Part 1: Requirements for the client
Stéphane Vanderveken, Deputy Head of Unit – Assessment Centers, Senior Psychologist, EPSO

2. Need for a standard Quality Management From GOOD to BEST practices
Need for an international reference system

3. Before ISO
Guidelines and Ethical Considerations for Assessment Center Operations, International Journal of Selection and Assessment Volume 17 Number 3 September 2009
DIN (Germany)

4. Since 2016
First publication: 2011
Last review: 2017

5. Areas covered

6. Advantages Comprehensive Gap buster
Drive to keep "on the top" of innovation in the field of selection
International recognition

7. Weaknesses Lack of certifying bodies (compliance vs certification)
Heavy on small structures
Standard for service providers: so far not many SP's have opted for the ISO standard instead of their national standard
EPSO is client and service provider

8. Metrics for an effective selection
Stéphane Vanderveken, Deputy Head of Unit – Assessment Centers, Senior Psychologist, EPSO

9. who 1 psychometrician 1 organizational psychologist
1 clinical psychologist

10. Standard metrics Score distribution - selectiveness
Gender, age, nationality, period, assessor biases
Correlations within and between tests
Score normalization for blind marked tests

11. Ad hoc metrics Equivalence check between variations*
Competency framework monitoring
Equivalence check between testing situations*
* in case of testing incident or upon special request from the Selection Board

12. when

13. For who
For the Selection Board
For EPSO
For R&D

14. Use Before testing - Sampling - Test validation by the Selection Board
During testing
- Early detection of biases
- Corrective measures
After testing
- Test improvement
- Training improvement
- Selection process improvement

15. examples 1 2 3 4

16. Thank you!