1. TD Bank
Workplace Guidelines Manual
12 November 2008

2. Workplace Guidelines TD Bank Workplace Design Standards
Table of Contents
Workplace Guidelines Intent/Introduction 3
Individual Workplace Guidelines Matrix 4
Individual Workplace Assignments 5-14
Transactional 6-7
Professional
Consultative/Group & Specialty 12
Consultative/Multi-Group 13
Consultative/Organizational 14
Collaborative Space Guideline Matrix 15
Collaborative Space General Notes 16
Collaborative Space Assignments
Confidential
Small Group Interaction
Medium Group Interaction
Large Group Interaction
Team/Department Interaction
Organizational Interaction 27
Zone Planning Logic 28
Exception Policy 29
Technology sizes decreasing
Flat screens Increasing Technology
Depth of the corner work surface can be recaptured
Allow occupant to control how they are oriented & not have back to entrance of individual space
Glazing on enclosed spaces and lower panel heights allow for increased natural light penetration and better overalll ambient conditions
With the increasing movement to electronic information, Overhead storage units are less desireable.

3. Workplace Guidelines Intent
TD Bank Workplace Design Standards
Introduction
These TD Bank standards are the product of extensive research based on industry standards and best practices. The purpose of aligning these practices and TD Bank’s organization goals is to enable the design of best in class work environments that will allow TD Bank to be an industry leader and the employer of choice of the financial industry
Within the new guideline practice is a shift to the assignment of space based on functional requirements to enable our employees to better accomplish .their tasks and create an environment that reflects our brand and professionalism, while maintaining financial responsibility of our organization and share holders.
Technology sizes decreasing
Flat screens Increasing Technology
Depth of the corner work surface can be recaptured
Allow occupant to control how they are oriented & not have back to entrance of individual space
Glazing on enclosed spaces and lower panel heights allow for increased natural light penetration and better overalll ambient conditions
With the increasing movement to electronic information, Overhead storage units are less desireable.

4. Workplace Guideline Matrix
Individual Workplace Assignment
Functional
Level Descriptors
Consultative
Organizational Responsibilities
Multi-Group
Responsibilities
Group Responsibilities/
Specialty
Professional
Transactional
Proposed
Function-base
12’6x15
10x12’6
7’6x10
7’6x7’6
5x5
Workspace Guidelines
Function Size
Transactional 5’0 x 5’0
Professional 7’6 x 7’6
Consultative/Group & Specialty 7’6 x 10’0
Consultative/Multi-Group 10’0 x 12’6
Consultative/Organizational 12’6 x 15’0
Technology sizes decreasing
Flat screens Increasing Technology
Depth of the corner work surface can be recaptured
Allow occupant to control how they are oriented & not have back to entrance of individual space
Glazing on enclosed spaces and lower panel heights allow for increased natural light penetration and better overalll ambient conditions
With the increasing movement to electronic information, Overhead storage units are less desireable.

5. Individual Workspace General Information Note:
Worksurfaces mounted at standard 28-1/2”h
Worksurfaces to be field adjustable at 1” increments for user requirements
Workstations to be supplied with articulated keyboard
Workstations to be equipped with on tasklight
Seating to be fully adjustable & meet ANSI/BIFMA ergonomic standards
Technology sizes decreasing
Flat screens Increasing Technology
Depth of the corner work surface can be recaptured
Allow occupant to control how they are oriented & not have back to entrance of individual space
Glazing on enclosed spaces and lower panel heights allow for increased natural light penetration and better overalll ambient conditions
With the increasing movement to electronic information, Overhead storage units are less desireable.

6. Individual Workspace 5’0 x 5’0 – Transactional- Organic Description:
5 -0 x 5’0 workspace
JOB FUNCTION:
Transactional employee is process oriented
Close proximity to workstation/technology
Work done primarily within workstation
Job interaction requirements – Low
Technology reliance – high
JOB CRITERIA:
Customer Contact
Inbound/Outbound Call
Processing
JOB TYPE:
Phone agent
Processor
5’ x 5’ Workspace
Components

7. Individual Workspace 5’0 x 5’0 – Transactional - Linear Description:
5 -0 x 5’0 workspace
JOB FUNCTION:
Transactional employee is process oriented
Close proximity to workstation/technology
Work done primarily within workstation
Job interaction requirements – Low
Technology reliance – high
JOB CRITERIA:
Customer Contact
Inbound/Outbound Call
Processing
JOB TYPE:
Phone agent
Processor

8. Individual Workspace 7’6 x 7’6 – Professional Team station
7’6 x 7’6’ Workspace
Description:
7’6 x 7’6 - Team Station
JOB FUNCTION:
Professional employee is process oriented
Close proximity to workstation/technology
Work done primarily within workstation
Job interaction requirements – High within team/group confines
Technology reliance – high
JOB CRITERIA:
Process oriented
Document Intensive - Paper / Digital
Technology Intensive
Share resources
JOB TYPE:
Administration
Accounts Payable
Components

9. Individual Workspace 7’6 x 7’6 – Professional Consultative/Team
7’6 x 7’6’ Workspace
Description:
7’6 x 7’6 - Consultative
JOB FUNCTION:
Professional employee is supervisory oriented
Close proximity to workgroup
Work done primarily within workgroup
Job interaction requirements – High within team/group confines
Technology reliance – medium
JOB CRITERIA:
Human Resource responsibilities
Medium confidentiality requirements
Document Intensive - Paper / Digital
Technology Intensive
JOB TYPE:
Supervisor
Team Leader
Components

10. Individual Workspace 7’6 x 7’6 – Professional Concentrative/Resource
7’6 x 7’6’ Workspace
Description:
7’6 x 7’6 - Concentrative
JOB FUNCTION:
Professional employee is analytical oriented
Work done primarily within workstation
Job interaction requirements – low
Technology reliance – high
JOB CRITERIA:
Analytical responsibilities
Document Intensive - Paper / Digital
Reference requirements - High
Technology Intensive
Concentration requirements – High
JOB TYPE:
Analyst
Financial Advisory
Insurance Adjuster
Components

11. Individual Workspace 7’6 x 7’6 – Professional Technical/Specialist
7’6 x 7’6’ Workspace
Description:
JOB FUNCTION:
Professional employee is technical oriented
Work done primarily within workstation
Job interaction requirements – medium
Technology reliance – high
Document Intensive - Paper / Digital
JOB CRITERIA:
Technical responsibilities
Reference requirements – High; Physical references
Technology Intensive
Concentration requirements – High
JOB TYPE:
Programming
IT/Support
Construction/Design
Components

12. Individual Workspace 7’6 x 10’0 – Consultative Group/Specialty
Manager/Specialist
7’6 x 10’0’ Workspace
Description:
7’6 x 10’0 - Consultative
JOB FUNCTION:
Professional employee is supervisory oriented
Close proximity to workgroups
Has responsibility for workgroup/department
Work 75% within workgroup 25%
Job interaction requirements – High within team/group confines
Technology reliance – medium
*Reliance on large format Documents
JOB CRITERIA:
Human Resource responsibilities
Medium confidentiality requirements
Document Intensive - Paper / Digital
Meeting Intensive
JOB TYPE:
Manager
Department Leader
*Specialist specific
Components

13. Individual Workspace 10’0 x 12’6 – Consultative Multi-Group
Director/Vice President
10’0’ x 12’6 Workspace
Description:
10’0 x 12’6 - Consultative
JOB FUNCTION:
Professional employee is supervisory oriented
Close proximity to workgroups
Has responsibility for workgroup/department
Work 75% with workgroup 25% external
Job interaction requirements – High within team/group confines
Technology reliance – medium
JOB CRITERIA:
Human Resource responsibilities
Medium confidentiality requirements
Document Intensive - Paper / Digital
Meeting Intensive
JOB TYPE:
Director
Vice - president
Components

14. Individual Workspace 12’6 x 15’0 – Consultative Organizational
Executive Vice President/Vice President
12’6 x 15’0 Workspace
Description:
12’6 x 15’0- Consultative
JOB FUNCTION:
Professional employee is leadership oriented
Close proximity to peers (leadership team)
Has responsibility for LOB
Work 50% with leadership 50% external
Job interaction requirements – High Technology reliance – medium
JOB CRITERIA:
Human Resource responsibilities
Medium confidentiality requirements
Document Intensive - Paper / Digital
Meeting Intensive
JOB TYPE:
Vice - president
Executive Vice President
Components

15. Collaborative Guideline Matrix
Collaborative Assignment
Collaborative
Space Descriptors
Organization
Group
Collaboration
(4-8 Attendees
Large
Medium
(2-5Attendees)
Small
(4-8 Attendees)
Confidential Collaboration
(2-3Attendees)
Proposed
Function-base
15’0 x 20’0
12’6x15
10x12’6
7’6x10
7’6x7’6
Collaboration Space Guidelines
Meeting Size
Confidential 7’6 x 7’6
Small Group 7’6 x 10’0
Medium Group 10’0 x 12’6
Large Group 12’6 x 15’0
Team/Department 15’0 x 20’0
Organizational 20’0 x 30’0
Technology sizes decreasing
Flat screens Increasing Technology
Depth of the corner work surface can be recaptured
Allow occupant to control how they are oriented & not have back to entrance of individual space
Glazing on enclosed spaces and lower panel heights allow for increased natural light penetration and better overalll ambient conditions
With the increasing movement to electronic information, Overhead storage units are less desireable.

16. Space Guideline Development
Collaboration Spaces
Exterior Division Requirements:
xxxxxxxx
Elevation Typical
SOFFIT
Glass
4’-0”
DIFFUSED
FILM
10’-0”
Components
2’-0”
Wood Door

17. Collaborative Workspace
7’6 x 7’6 – Collaboration
Confidential - Dedicated
7’6 x 7’6’ Collaborative Space
Description:
7’6 x 7’6 – Collaborative Space
SPACE FUNCTION:
One on One meetings
Low – Medium Technology Requirements
Dyadic Meeting potential
SPACE CRITERIA:
Two (2) Data
Two (2) Voice
One (1) Speaker Phone
SPACE FURNISHINGS
One (1) 36”Diameter Table
Two (2) Adjustable Task Chairs
One (1) Storage Unit
One (1) White board wall

18. Collaborative Workspace
7’6 x 7’6 – Collaboration
Confidential - Designated
7’6 x 7’6’ Collaborative Space
Description:
7’6 x 7’6 – Collaborative Space
SPACE FUNCTION:
One – Three Person interactions
Informal Interactions
Low – Medium Technology Requirements
Dyadic Meeting potential
SPACE CRITERIA:
Two (2) Data
Two (2) Voice
One (1) Speaker Phone
SPACE FURNISHINGS
Three (3) Mobile Lounge chairs w/tablet arm
One (1) Storage Unit
One (1) White board wall

19. Collaborative Workspace
10’0 x 12’6 – Collaboration
Small Group - Dedicated
10’0 x 12’6 Collaborative Space
Description:
10’0 x 12’6 – Collaborative Space
SPACE FUNCTION:
2-4 person meetings
Medium Technology Requirements
Dyadic Meeting potential
SPACE CRITERIA:
Two (2) Data
Two (2) Voice
One (1) Speaker Phone
SPACE FURNISHINGS
One (1) 48”Diameter Table
Four (4) Adjustable Task Chairs
One (1) Storage Unit
One (1) White board wall

20. Collaborative Workspace
10’0 x 12’6 – Collaboration
Small Group - Designated
10’0 x 12’6 Collaborative Space
Description:
10’0 x 12’6 – Collaborative Space
SPACE FUNCTION:
2 - 5 Person interactions
Informal Interactions
Medium Technology Requirements
Dyadic Meeting potential
SPACE TECHNOLOGY::
Two (2) Data
Two (2) Voice
One (1) Speaker Phone
One (1) Smart Board
SPACE FURNISHINGS
Five (5) Mobile Lounge chairs w/tablet arm
One (1) Storage Unit
One (1) White board wall

21. Collaborative Workspace
12’6 x 15’0 – Collaboration
Medium Group - Dedicated
12’6 x 15’0 Collaborative Space
Description:
12’6 x 15’0 – Collaborative Space
SPACE FUNCTION:
2-8 person meetings
Medium Technology Requirements
Low Meeting flexibility
SPACE CRITERIA:
Two (2) Data
Two (2) Voice
One (1) Speaker Phone
SPACE FURNISHINGS
One (1) 4’ 0” x 8’ 0” Table
Eight (8) Adjustable Task Chairs
One (1) Storage Unit
One (1) White board wall
One (1) Projector Screen

22. Collaborative Workspace
12’6 x 15’0 – Collaboration
Medium Group - Designated
12’6 x 15’0 Collaborative Space
Description:
12’6 x 15’0 – Collaborative Space
SPACE FUNCTION:
2 - 5 Person interactions
Medium – High meeting flexibility Medium – High Technology Requirements
SPACE TECHNOLOGY::
Four (4) Data
Two (2) Voice
One (1) Speaker Phone
One (1) Smart Board
SPACE FURNISHINGS
Four (4) 2’ 0” x 4’ 0” Tables
Eight (8) Adjustable Task Chairs
One (1) Storage Unit
One (1) White board wall
One (1) Projector Screen

23. Collaborative Workspace
12’6 x 15’0 – Collaboration
Medium Group - Designated
12’6 x 15’0 Collaborative Space
Description:
12’6 x 15’0 – Collaborative Space
SPACE FUNCTION:
2 - 7 Person interactions
Informal Interactions
Medium - High Technology Requirements
Dyadic Meeting potential
SPACE TECHNOLOGY::
Two (2) Data
Two (2) Voice
Wireless Access
One (1) Speaker Phone
One (1) Smart Board
SPACE FURNISHINGS
Seven (7) Mobile Lounge chairs w/tablet arm
One (1) Storage Unit
One (1) White board wall

24. Collaborative Workspace
12’6 x 20’0 – Collaboration
Large Group - Dedicated
12’6 x 20’0 Collaborative Space
Description:
12’6 x 15’0 – Collaborative Space
SPACE FUNCTION:
2-12 person meetings
Medium Technology Requirements
Low Meeting flexibility
SPACE CRITERIA:
Two (2) Data
Two (2) Voice
One (1) Speaker Phone
SPACE FURNISHINGS
One (1) 4’ 0” x 12’ 6” Table
Twelve (12) Adjustable Task Chairs
One (1) Storage Unit
One (1) White board wall
One (1) Projector Screen
*Smartboard may substittute for projector

25. Collaborative Workspace
12’6 x 20’0 – Collaboration
Large Group - Designated
12’6 x 20’0 Collaborative Space
Description:
12’6 x 15’0 – Collaborative Space
SPACE FUNCTION:
Professional employee is supervisory oriented
Close proximity to workgroup
Work done primarily within workgroup
Job interaction requirements – High within team/group confines
Technology reliance – medium
SPACE CRITERIA:
Human Resource responsibilities
Medium confidentiality requirements
Document Intensive - Paper / Digital
Technology Intensive

26. Collaborative Workspace
15’0 x 30’0 – Collaboration
Team/Department - Designated
15’0 x 30’0 Collaborative Space
Description:
15’0 x 30’0 – Collaborative Space
*Room can be subdivided into two 15’ x 15’rooms
SPACE FUNCTION:
10-40 person meetings
High Technology Requirements
High Meeting flexibility
SPACE CRITERIA:
Two (2) Data
Two (2) Voice
One (1) Speaker Phone
SPACE FURNISHINGS
Four (4) 2’0 x 4’ 0” Mobile Tables
Eighteen (18) Adjustable Task Chairs
One (1) Storage Unit
Two (2) White board wall
One (1) Projector Screen
*Smartboard may substittute for projector

27. Collaborative Workspace
15’0 x 30’0 – Collaboration
Organizational - Designated
15’0 x 30’0 Collaborative Space
Description:
15’0 x 30’0 – Collaborative Space
*Room can be subdivided into two 15’ x 15’rooms
SPACE FUNCTION:
10-40 person meetings
High Technology Requirements
High Meeting flexibility
SPACE CRITERIA:
Two (2) Data
Two (2) Voice
One (1) Speaker Phone
SPACE FURNISHINGS
Four (4) 2’0 x 4’ 0” Mobile Tables
Eighteen (18) Adjustable Task Chairs
One (1) Storage Unit
Two (2) White board wall
One (1) Projector Screen
*Smartboard may substittute for projector

28. Collaborative Workspace
15’0 x 30’0 – Collaboration
Organizational - Designated
15’0 x 30’0 Collaborative Space
Description:
15’0 x 30’0 – Collaborative Space
*Room can be subdivided into two 15’ x 15’rooms
SPACE FUNCTION:
10-40 person meetings
High Technology Requirements
High Meeting flexibility
SPACE CRITERIA:
Two (2) Data
Two (2) Voice
One (1) Speaker Phone
SPACE FURNISHINGS
Four (4) 2’0 x 4’ 0” Mobile Tables
Eighteen (18) Adjustable Task Chairs
One (1) Storage Unit
Two (2) White board wall
One (1) Projector Screen
*Smartboard may substittute for projector

29. Zone Planning Logic Zone Definition Public
Primary space entry point (s)
Full access to external and internal population
Circulation
Primary – clearly defined pattern of circulation to simplify navigation and way-finding
Secondary – prominent but restrictive to necessary navigation
Flex
Zones the have inherent adaptability for building/group/individual requirements
Collaboration and/or Privacy intensive
Composition may/will vary from zone to zone as requirements define
Customizable to adapt to for varied collaborative and concentrative requirements
Work
Zones defined for individual and group work to occur – layouts/amenities vary per group requirements
Customizable to adapt to group cultural requirements and factors
AWS (Privileged)
Monitored access
FTE access or external escorted
Location proximity to public spaces for secondary control
Community work space for virtual workers when in the physical corporate facilities

30. Finishes
Workstation Finishes
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31. Finishes
Enclosed Office Finishes
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32. Finishes
Collaborative Space Finishes
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33. Finishes
Public Space Brand Approach
Elevator Lobby
Building Entrance

34. Finishes
Public Space Finishes
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35. Workplace Guidelines Intent
TD Bank Workplace Design Standards
Exception Policy
These TD Bank standards will be implemented on all projects from issue date of these approved guideline as assigned by Human Resources and corporate information.
Any desired exceptions must be submitted to the Vice President of Corporate Real Estate for consideration of approval
Technology sizes decreasing
Flat screens Increasing Technology
Depth of the corner work surface can be recaptured
Allow occupant to control how they are oriented & not have back to entrance of individual space
Glazing on enclosed spaces and lower panel heights allow for increased natural light penetration and better overalll ambient conditions
With the increasing movement to electronic information, Overhead storage units are less desireable.