1. Intelligent Agent Solution
Bots represent a new channel for businesses to expose their products & services via messaging platforms
What to look for
Target this solution to enterprise leaders who desire a more natural connection with their customers – to delight, serve and do business with them
Architecture
Solution and reference architectures

2. Intelligent Agents (Bots)
Bots represent a new channel for businesses to expose their products & services via messaging platforms
Key Benefits:
Reach customers anywhere, on any platform or device
Engage with customers in a natural way; conversationally and in context
Improve customer experience and reduce the need for human assistance

3. What to look for
Target this solution to enterprise leaders who desire a more natural connection with their customers – to delight, serve and do business with them.
Deploy the intelligent conversational applications, with domain specific knowledge, to assist users with specific tasks
Enhance productivity through task automation and through automated workflows
Use the Bot to reach your customers anywhere and expose your products & services via messaging platforms, where users are already highly engaged

4. Solution Architecture
Business User
Enterprise leaders seeking to engage their customers in new ways to delight them, serve them, do business with them
Solution goal
Artificial intelligence based solutions create a more natural connection between humans and their devices. Between businesses and their customers
Solution components
This solution is built on the following Azure managed services: Cortana Intelligence Suite, Bot Framework, Azure Bot Services, Azure SQL, DocumentDB, Telemetry, Application Insights, Azure Search. These services run in a high availability environment, patched and supported, allowing you to focus on your solution vs. the environment to run them in.

5. Reference Architecture
Azure Functions
User
Bot Connector
Azure Functions
Direct Line
Intent Handling
Bot Application
Message Response
Backend Services (e.g. Dynamics CRM)
Facebook Messenger
Skype
Cognitive Services
Telegram
Knowledge Base
Web Chat
Azure Search
DocumentDB
Application Insights Telemetry collects customer activity, effectiveness and technical information

6. Reference Architecture
Bot Framework
A web service that interacts with users in a conversational format. The Bot Framework is a comprehensive offering that you use to build and deploy high quality Bots
Intent Handling
Listens for a specific keyword or phrase to determine what the user is intending to do.
Message Response
A Bot's logic is implemented by composing message handlers. Each message handler is responsible for handling a category of user messages
Cognitive Services
A collection of artificial intelligence APIs for democratizing artificial intelligence spanning vision, speech, language, knowledge, and search
Azure Search
A search-as-a-service solution that allows developers to incorporate search capabilities into their applications
DocumentDB
A NoSQL service for highly available, globally distributed apps—take full advantage of SQL and JavaScript over document and key-value data without the hassles of on-premises or virtual machine-based cloud database options
Application Insights
Helps to track availability, performance, and success of your applications
Telemetry
Application telemetry, such as key performance counters and customer metrics, can provide an up-to-date picture of site health, performance, and user interest

7. Pricing Calculator
To calculate an estimated price for this reference architecture go to the Microsoft Azure Pricing Calculator