1. The Impact of User Involvement on Information System Projects Bradford R. Eichhorn, DBA and Oya Tukel, PhD submitted to PMJ

2. Research Focus and Motivation
Information
Technology
Research Focus
Information
Systems
Project
Management
Business
Users

3. 227 papers on many dimensions of User Involvement (UI) on IS projects
Literature
227 papers on many dimensions of User Involvement (UI) on IS projects
Various UI constructs with supportive, non-confirming and contradictory findings
Diverse definitions of User Satisfaction
Sample populations are often IS managers
Lacking detailed models for an improved understanding of relationships and impacts

4. Research Questions
What types of user activities have the greatest impact on each measure of user satisfaction?
What influence do the various characteristics of a business user have on user activities?

5. MFUS Constructs
Multiple Factor User Satisfaction Model

6. MFUS Hypotheses H1
Business users involved in IS projects positively impact the activities in which they participate. H2
The creation of Functional Requirements positively impacts the various measures of User Satisfaction. H3
The creation of Presentation Requirements positively impacts the various measures of User Satisfaction. H4
The performance of Quality Assurance activities positively impacts the various measures of User Satisfaction. H5
The execution of Project Management activities positively impacts the various measures of User Satisfaction.

7. MFUS Model

8. Data Analysis: Profile
54.9% Complex or very complex projects
52.4% < $500,000
66.5% for internal customers
63.3% from 36 to 55 years old
42.6% non-management
39.1% middle management
45.6% > 2,500 employees
24.4% two largest industries: manufacturing and healthcare / pharmaceutical

9. H1: Business users have a positive impact on project activities
Relationships
H1: Business users have a positive impact on project activities
H2: The creation of Functional Requirements has a positive impact on User Satisfaction measures

10. Generally negative relationship Except for middle managers
Relationships
Generally negative relationship Except for middle managers
When combined with Functional Requirements, find a positive relationship
H3: The creation of Presentation Requirements has a positive impact on User Satisfaction

11. Relationships
H4: Involvement on Quality Assurance activities has a positive impact on User Satisfaction
H5: Involvement on Project Management activities has a positive impact on User Satisfaction

12. MFUS Contribution to the Field
Research Community
Extends recent meta-analyses
More comprehensive model
Multiple user satisfaction criteria
Functional and presentation requirements should be separated
Questions user involvement on all activities

13. MFUS Contribution to the Field
Practitioners
Supports user involvement in defining functional requirements
Questions user involvement with presentation requirements, quality assurance and project management
Middle managers may positively impact user satisfaction
Findings are generalizable across industries, company size, project size and complexity