1. BenchCan Core Group Meeting
Brussels
Anke Wind

2. Outline WP-4 Progress report Tool development
Indicators
PANAXEA
External environment and existing standards
Consumer Quality Index

3. Progress report WP 4 - Benchmark Tool Development
13-step benchmarking process
1. Determine what to benchmark
2. Form a benchmarking team
3. Choose benchmarking partners
4. Define and verify the main characteristics of the partners
5. Identify stakeholders
6. Construct a framework to structure the indicators
7. Develop relevant and comparable indicators
8. Stakeholders select indicators
9. Measure the set of performance indicators
10. Analyze performance differences
11. Take action: results were presented in a report and recommendations were given
12. Develop improvement plans
13. Implement the improvement plans

4. Indicators
Overview
Framework based on EFQM Model and IOM domains of Quality
Indicators based on literature and expert opinions
Send to OECI members for feedback
Feedback from 7 pilot sites and 4 non-pilot sites
Feedback + information literature + expert opinion=
Current list

5. Tool development Framework Institution tool 11 domains 26 sub-domains
45 indicators

6. Tool development Pathway tool
Focus on pathway, specific colo-rectal tumour
6 domains
11 sub-domains
25 indicators

7. Indicators Domain Sub-domain
General indicator (open question/system description)
Specific indicators (closed questions)
Description: This the definition of the indicator   
Definitions: All the terms used in the indicator are described.
Measurement: This indicates how to measure or to fill out this indicator
Performance level: The level at which the indicator should be delivered, for example, by
department or the whole institute.

8. NKI and PANAXEA
Combine NKI list (qualitative) with PANAXEA list (quantitative)
One file consisting of two elements, piloted at all pilot sites

9. Timeframe May- Finishing up indicators
May/June- Pre-Pilot preparation (conference call each center)
Pilot NIO
June- Start Pilot at Aviano, NIO and VUOI
July/August- Site visits
September- Pilot other sites
October/November- Site visits

10. and existing standards
External environment
and existing standards
Collaboration with Abi Rajan EurocanPlatform
Goal: overview of performance assessments existing
at EU member state level
BenchCan deliverables: Progress:
Survey (core activities, core funding,
list existing performance assessments)
Identified milestones
Mapping exercise existing standards and criteria
Scanning exercise organisational dynamics and external environment

11. and existing standards
External environment
and existing standards
Timeframe
Deliverable
deadline
Survey
April 2014
Survey send
April
Response
May
Final data collection
May

12. Consumer Quality Index
One universal BenchCan Consumer Quality Index to measure patient experiences
Cooperation NIVEL
Progress:
- Indicators selected
- Translation into English ongoing
- Translation into local language not started

13. Consumer Quality Index
Timeframe
Deliverable
deadline
Final list indicators
April 2014
Inform pilot sites and assess willingness to participate
June 2014
Translation English
Translation local language
September 2014
Pilot
November 2014

14. Thank you for your attention