1. Knowledge Management Tools
By Mr. Lee Pit Teong

2. Presentation Outline KM Overview Definition of KM
Organisational versus Institutional
Challenges for Librarians
KM Needs for Librarians
KM Objective for Librarians
KM Framework for Librarians
Tools to Meet the Needs
Conclusion

3. KNOWLEDGE MGMT TOOLS (KM) KM Overview
What is Knowledge?
According to Merriam Webster, “the fact or condition of knowing something with familiarity gained through experience or association”

4. KNOWLEDGE MGMT TOOLS (KM) KM Overview
Types of Knowledge
Explicit
Knowledge that can be written down, shared with others and stored in a database. Reports, procedures, instructions, records, etc.
Can be easily recorded via data capturing
Tacit
Knowledge that resides inside people (often what we don’t know that we know). Experiences, intuition, insights, etc.
Difficult to record as it requires user to Input

5. KNOWLEDGE MGMT TOOLS (KM) KM Overview
Example
Speedometer = 150 km/h : Data (Explicit)
I am driving at 150 km/h : Information (Explicit)
I am speeding : Knowledge (Tacit)
I need to slow down : Wisdom (Tacit)

6. KNOWLEDGE MGMT TOOLS (KM) KM Overview
From Fujitsu

7. KNOWLEDGE MGMT TOOLS (KM) Definition of KM
The systematic processes that are put into place to identify, create, capture, share and leverage the knowledge that is needed for an organisation to succeed. Sue Henczel, CAVAL
Organisation Need
To implement a KM system that can capture and transfer knowledge efficiently

8. KNOWLEDGE MGMT TOOLS (KM) Definition of KM
3 School of Thoughts
School of Business
Focus on Business Processes, ROIs, Performance Indicators, etc.
School of Computer Science
Focus on Data Processing, Data Mining, Data Security, etc.
School of Information Science
Focus on Content Classification, Cataloguing, Indexing and Retrieval, Copyright, etc.

9. KNOWLEDGE MGMT TOOLS (KM) Organisational Versus Institutional
Organisational KM Objective
To Improve the Company’s Performance
Championed by Knowledge Managers
Institutional KM Objective
To Support the Academic or Scholarly Development of Students or Researchers
Championed by Librarians

10. KNOWLEDGE MGMT TOOLS (KM) KM Objectives for Librarians
Absorb Knowledge from outside the Institution
Facilitate the Generation of New Knowledge within the Institution
Spread the Absorbed and Generated Knowledge throughout the Institution
Expand the Knowledge Base of the Institution

11. KNOWLEDGE MGMT TOOLS (KM) Challenges for Librarians
Patrons want ubiquitous access to content
You don’t know what patrons want to find
Difficult to retain and share the knowledge created by students, teachers, and researchers
Do not have system to support structured content management and publishing
Impact of eLearning and Library

12. KNOWLEDGE MGMT TOOLS (KM) KM Needs of Librarians
Challenges
Needs
Patrons want ubiquitous access to content
Increase Acquisition of Web-enabled content
You don’t know what patrons want to find
Increase Knowledge-base of the Institution
Do not have system to support structured content management and publishing
Implement e-publishing system
Difficult to retain and share the knowledge created by students and researchers
Implement content archiving system
Impact of eLearning and Library
Middleware between eLearning System and Library

13. KNOWLEDGE MGMT TOOLS (KM) KM Framework for The Librarian
Identifying What Knowledge Assets the Institution Possesses
Analysing How the Knowledge Can Add Value to the Institution
Specifying What Actions are Necessary to Achieve Better Usability and Added Value
Reviewing the Use of Knowledge to Ensure Added Value

14. KNOWLEDGE MGMT TOOLS (KM) Tools in Consideration
Define Your Institution’s KM Objectives
(Identify the Gaps)
Find the Tools to fill those KM Gaps
What Tools are Available?

15. KNOWLEDGE MGMT TOOLS (KM) Tools for Consideration
Learning Management System
Digital Library
Publishing and Archiving
Computation Management
ePortfolio
Portal – Federated Search, Crawlers and Agents (SDI)

16. KNOWLEDGE MGMT TOOLS (KM) Features and Benefits of each Tools
Learning Management System
Course Management and Scheduling
Curriculum and Lesson Planning
Project Collaboration
Lecture Archival
Course-packs Delivery
Supplementary Learning Support

17. KNOWLEDGE MGMT TOOLS (KM) Features and Benefits of each Tools
Digital Library
External Resource
Databases
eBooks and eJournals
Reference Ware
Other eResources
Internal Resources
Dissertations and Thesis
Projects and Research
Proceedings
Past Exams

18. KNOWLEDGE MGMT TOOLS (KM) Features and Benefits of each Tools
Computation Management
Document and Manage Scientific Calculation
Archival and Retrieval of Computational Methods
Sharing and Dissemination of Projects

19. KNOWLEDGE MGMT TOOLS (KM) Features and Benefits of each Tools
Publishing and Archival
Systematic and Consistent Publishing Standards
Centralised Repository for better Control and Content Management
Built-in Indexing Engine
Cataloguing with Meta-tags (Dublin Core)
Web-based Search and Retrieval
Supports all Structured Content and Multimedia Objects

20. KNOWLEDGE MGMT TOOLS (KM) Features and Benefits of each Tools
ePortfolio
Web-based Personal Folder for Tracking Academic Achievements
Easily integrated into Resume

21. KNOWLEDGE MGMT TOOLS (KM) Institution’s KM Architecture
INSTITUTION KM PORTAL
Federated Search and Retrieval, Crawlers and Agents
Digital Library
Publishing and Archival
eLearning
Computation Management
ePortfolio
REPOSITORY-BASED CONTENT
Internalised Content
External Content

22. KNOWLEDGE MGMT TOOLS (KM) Conclusion
Understand the Distinction between Organisational KM and Institutional KM
Identify Your Institutional KM Gaps Clearly
Fit the KM Tools to those Gaps
Analyse the Socia-Cultural Environment Before Planning a KM solution