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Emilar Gandhi, Public Policy Manager, SADC Region

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Presentation on theme: "Emilar Gandhi, Public Policy Manager, SADC Region"— Presentation transcript:

1 Emilar Gandhi, Public Policy Manager, SADC Region
Facebook Welcome address Introductions Emilar Gandhi, Public Policy Manager, SADC Region

2 The Facebook family 1+ Billion 1.86 Billion 1.2 Billion 1 Billion
people on Facebook each day 1.86 Billion people on Facebook each month 1.2 Billion people on WhatsApp each month 1 Billion people on Messenger each month 600 Million people on Instagram each month With 1.86 billion people from all over the world using Facebook and billions of pieces of content posted on Facebook every day, we take the issue of safety on our platform very seriously. It’s our most important responsibility. Given the size of our population and its global diversity that can be challenging. It is something we are very committed to and we are working hard everyday to get it right and get better at it. We make our rules regarding content on the site on the basis of keeping our users safe and we develop tools and resources specifically to ensure people feel safe using Facebook. we focus on a few key principles: Keeping you safe. We have zero tolerance for any behavior that puts people in danger. Encouraging respectful behavior. We also ask people to consider their audience when sharing something that may offend others. Acknowledging cultural diversity. To ensure our policies reflect the diversity of our community, we constantly seek and review input from experts around the world, from our community of users. All these insights help us understand the context through which people are sharing, and viewing, content on Facebook. 925+ Million People using Groups 8+ Billion video views each day 15+ Million people online due to internet.org 45+ Million Small & medium businesses using pages

3 How do we tackle safety at Facebook?
Policies For the Facebook community Tools To help people resolve problems Help At every point in the service Partnerships To complement our expertise Feedback To keep on improving Let me give you a brief overview of how we think about safety on our platform. First, policies. We have policies that say what is and is not okay to share on Facebook - what we call our Community Standards. These policies are global. Second, tools. We have developed tools that give people the power to control what they see and what others see about them on Facebook, and to report things to us. Third, help or resources. At every point in the service, we offer access to the help and resources people might need to ensure their safety. Fourth, partnerships. We recognize that we are not experts on all things, so we look to safety experts, academic researchers, NGOs, human rights activists, policymakers,… for their expertise and guidance. They help us as we develop policies, build tools and create safety resources and programs. Fifth, feedback. Perhaps most importantly, we rely on the feedback from partners and from all of the people who use Facebook to help us continue to make Facebook a safe place.

4 Some key privacy and safety issues
Bullying/Harassment Hacked Accounts Identity Theft Fake Accounts Financial Fraud Commercial Spam As you can see, our policies govern a large number of topics. I will not run through all of our policies today but I’d like to highlight the ones that I think you will consider particularly important when it comes to your safety. Bullying. We don’t tolerate bullying or harassment. We allow you to speak freely on matters and people of public interest, but remove content that appears to purposefully target private individuals with the intention of degrading or shaming them. Hacked Accounts: Your account should represent you, and only you should have access to your account. If someone gains access to your account, or creates an account to pretend to be you or someone else, we want to help. We also encourage you to let us know about accounts that represent fake or fictional people, pets, celebrities or organizations. We guide you through steps to get you back into your account. Identify Theft/Fake Accounts: If someone created a Facebook account that's pretending to be you or someone you know, please use this form to file a report. Which of the following best describes your situation? Someone is using my address on their account Someone created an account for my business or organization Someone created an account pretending to be me or a friend Financial Fraud: If someone is raising funds for something different that what is described or impersonating a cause or gives out wrong info, you can report them and fill out a form. Commercial Spam: Spam involves contacting people with unwanted content or requests. This includes sending bulk messages, excessively posting links or images to people's Timelines and sending friend requests to people you don't know personally. Sometimes spam is spread through clicking on bad links or installing malicious software. On other occasions, scammers gain access to people's Facebook accounts, which are then used to send out spam. If someone is repeatedly posting something you think is spam, consider unfriending, blocking or reporting that person.

5 facebook.com/communitystandards
Our Community Standards and related policies aim to find the right balance between giving people a place to express themselves and promoting a welcoming and safe environment for everyone. facebook.com/communitystandards Our Community Standards and related policies aim to find the right balance between giving people a place to express themselves and promoting a welcoming and safe environment for everyone - including our entrepreneurs and small business owners.

6 Reporting Confidential process
Prioritize based on real-world harm risk Assessment by trained experts 55+ languages 24/7 support We always close the loop Warning or loss of account for abusive posters People not registered can also report Reporting is quick, easy, and confidential. Any piece of content can be reported to Facebook, using the reporting links available throughout the site. Even if someone is not registered on Facebook, they have the ability to contact us via the forms found in our Help Centre. We want to encourage people to report anything that they believe to be inappropriate or abusive. Reports are reviewed 24 hours, 7 days a week. The vast majority of reports are reviewed within 24 hours. People will be updated on the status of their report via the Support Inbox. When reporting a piece of content, the person will be asked to answer a few quick questions to help us understand what the issue may be, and also send this report to the most appropriate team at Facebook. All reports are reviewed against our community standards. One report is enough to remove content if it violates our policies but multiple reports will not lead to the removal of content if it meets our standards. If the content is found to be abusive, we will remove it and the person who posted it will be asked not to share further content of this kind. They may also temporarily lose access to certain Facebook features, or lose access to their whole account. People should report the actual piece of content that may be abusive, for example a comment under a video, or a photo on a page. A page may be fine in itself, but contain an abusive video. If people report the page, our team may not be able to see the abusive content, and will evaluate the page on its own. People also may report an entire group, Page or Profile but we encourage them to be sure to report the specific violating content as well. Facebook.com/report

7 Privacy and safety tools
Now let me walk you through some of the tools we have developed to give you control over your experience on the platform. Our philosophy is to create great tools that put people at the heart of their Fb experience. People who use Facebook want control over what they share, so we build our products to give them exactly that. We're focused on helping people understand how to use the tools we've created so they can make informed decisions and control their experience. Facebook works hard behind the scenes to protect everyone’s safety and we encourage you to report concerning content to the appropriate authorities and to us . When we believe there is a genuine risk of immediate physical harm or direct threats to public safety, we remove content, disable accounts, and work with appropriate authorities to ensure people’s safety. If you see something suspicious that seems like it could pose a real world harm—a suspicious person trying to contact you or asking you for personal information— in addition to reporting you also can block that person by going to their profile and clicking “more” on mobile. You can block anyone you don’t want to interact with and we do not notify the person that you have blocked him or her. I will go over some of these tools in more details, whether they focus on privacy, visbility, or managing potentially unwanted interactions with other people. Privacy Privacy Checkup the basics on privacy settings Visibility Choose what you want to share and with whom Blocking Block anyone you don’t want to interact with Reporting Report content that violates Community Standards

8 Privacy Checkup We encourage everyone, to run through the basics of their privacy settings. To familiarize people with these inline features we have Privacy Checkup, it takes just a minute or two to complete, and it runs through the basics: who can see your posts, which apps have access to your account, and who can view your profile information.  all things to help you manage your privacy

9 Security Checkup facebook.com/security/checkup
We think everyone should understand how to keep their Facebook account secure. Our Security checkup aims to give people a quick overview of their security settings and suggest some additional features. We have a lot of great tools and features, some of which are more advanced, but the security checkup is a good place to start. To access it go to the help center (3 bars, Help and Support) by clicking the three bars and type ‘security checkup’ into the search bar – then click ‘START SECURITY CHECK UP’: Log out of Facebook from unused browsers and apps Get alerts when someone tried to login from your account from an unrecognised account Learn how to protect your passwords and get tips facebook.com/security/checkup

10 We’re here to help – 24/7 As mentioned, we have very large teams working behind the scenes 24/7. These include native language speakers because we know that it often takes a native speaker to understand the true meaning of words and the context by which they are shared. They are highly trained experts in a range of topics such as child safety, hate speech etc.

11 New Safety Centre & Bullying Prevention Hub
In November this year we just relaunched our safety centre, now available on mobile and in over 55 languages. It is very practical, providing people with easy to understand tips and highlighting all of the tools and resources available in their language. Go to facebook.com/safety for all resources How can you stop bullying on FB? How to handle bullying when your child is victim or perpetrator. Education and awareness for teachers to handle bullying. Parents – don’t know how to have conversations. We have created conversations starters that we have created with the Yale Center for Emotional Intelligence. FB for educators – how to use FB in a classroom in a safe and interactive way – use groups and pages in class –Our Help Centre also contains many articles on how to manage your facebook account, and specialised contact forms for people to contact us. Resources developed with local partners. We continue to work on this and get them translated into local languages.

12 Support At every point in the service, we offer access to the help and resources people might need to ensure their online, and sometimes offline, safety. facebook.com/help In addition to the tools we’ve created, at every point in the service we offer access to the help and resources people might need to ensure their safety. In our Help Center people can find additional information and resources. You can simply do a search to the topic you're looking for

13 Thank you

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