1. New Mexico Performance Excellence Awards Program
Judge Training
for the
2016 Panel of Judges
New Mexico Performance Excellence Awards Program

2. Topics for this Training
Introductions
The “necessary paperwork”
The Examining process
Panel of Judges – your role
QNM people and processes
Next Steps
Focus on start and end times and lunch

3. 2016 NMPEA Panel of Judges Valerie Hand, Chair John Buksa
Kathie Gilbert
Deborah Gorenz
Sheri Milone
John Molenda
Gail Mora
Mike Sather
Bob Stuewe
work
sector experience
Baldrige experience
If there is a judge present at the training, have him/her present slides 98 and 99.
The Panel of Judges is composed of 9 members from business, government, education, and health care.
Retha Shiplet, Lead Judge, Consultant - Albuquerque
JJ Parsons, Presbyterian Healthcare, Albuquerque
Dr. Susanna Murphy, Consultant, Quality Concepts and Beyond, Albuquerque
Kerry West, Don Chalmers Ford, Rio Rancho
Bob Kingsbury, Los Alamos Technical Associates, Albuquerque
John Myers, Power Production, PNM, Albuquerque
Ron Rosen – OMI, Farmington
Bob Stuewe – Los Alamos National Laboratory, Los Alamos
Kathie Gilbert – Western New Mexico University, Silver City

4. The “necessary paperwork”
Available in the Judges’ DropBox.
Charter
Ethics Policy / Confidentiality Agreement /Code of Conduct
Conflict of Interest Checklist

5. 2016 NMPEA Project Schedule & Process
Also available in the Judges’ DropBox.

6. Examination Overview Start Time invested ~150 hours / examiner
Duration
~4 months
Draft Consensus Comments
Attend Training
Assemble Team
Identify Key Themes
Score – Individually & Consense
Report to Judges
Review Criteria
Review Self- Assessment
Identify Site Visit Issues
Conduct Executive Briefing
Gather Site Visit
Draft Individual Comments
Attend Governor’s Reception
Revise Feedback Comments
End

7. The Judges’ Role - Overview
Start
Time invested
~20 hours / judge
Duration
~2 months
Attend Training
Prep for Site Visit
Indicate availability - SV & Judges’ meetings
Participate in Executive Briefing
Participate in Site Visit
Sign Charter & Ethics Policy
Prep for Judges’ meeting(s)
Attend Governor’s Reception
Skim assigned self assessment(s)
Participate in Judges’ meeting
End
Sign Conflict of Interest

8. The Judges’ Role – Resources
DropBox
Judge Availability & Conflicts
Charter
Ethics Policy
Conflict of Interest
2016 Project Plan
Mini-Plan - Site Visit
Mini-Plan – Judges’ Meeting
Form – Report to Judges
qualitynewmexico.org/ExaminerTools/
Site Visit(s)
Mini-Plan - Site Visit
Video – The Judge’s Role during Site Visits
Judges’ meeting(s)
Mini-Plan – Judges’ Meeting
Form – Report to Judges
Scoring Worksheet

9. Deliverable to Customers – The Feedback Report
Cover Page
Cover Letter
Table of Contents
Baldrige Framework for Excellence
Executive Summary aka Key Themes
Feedback Comments - Categories 1 – 7
Appendix A – Annotated Scoring Band Descriptors
Appendix B – Scoring Guidelines
Appendix C – Bonus: Profile Feedback
Just a “peek” into what the teams will be creating for the customers – organizations completing self-assessments.

10. QNM Who’s Who Name Position
Contact Information
Julia Gabaldon
President / CEO
C (505)
Retha
Shiplet
COO /
Director of Programs
O (505)
C (505)
Chris
Morgan
NMPEA Awards Administrator
C (505)
Georgann Taylor
Chief Trainer /
Chief Editor
O (505)
C (505)
Valerie
Hand
Lead Judge
Judi
Mead
Programs Coordinator
O (505)
Lori
Wilson
Administrator
O (505)
Alan Zevenbergen
Volunteer Extraordinaire

11. Next Steps Login to Scorebook Navigator Review the self assessment(s)
Review the team’s Key Factors
Watch for Site Visit Issues