1. NHS e-Referral Service
2 Week Wait Referrals
Patient and User Journey: The Vision …….

2. Patient sees GP
Margaret, a 40 year old barrister, has found a breast lump. She looks online for further information, and then decides to visit her GP. 1
2 Week Wait Referrals

3. GP refers patient
Dr Evans examines Margaret and explains that she needs to see a specialist. Dr Evans decides to refer Margaret urgently as a ’2 Week Wait’ (2WW) in order to ‘exclude anything nasty’. 2
2 Week Wait Referrals

4. 3 Patient chooses provider and appointment
Margaret is very busy with work and is concerned that she might not be able to attend an appointment within 2 weeks. Dr Evans logs onto the NHS e-Referral Service and enters ‘breast lump’. They see that there are several hospitals with appropriate services and appointments available, so Margaret is able to choose one at a time and place which fits in with her work commitments within the next 2 weeks. They book that appointment and Margaret chooses to receive her appointment details electronically onto her smartphone. 3
2 Week Wait Referrals

5. 4 GP completes 2WW breast referral template
Later that morning, Dr Evans completes the 2WW breast referral template in the NHS e-Referral Service for the specialist to review the clinical details. 4
2 Week Wait Referrals

6. How can YOU get involved?
Take part in the consultation at:
Contact us on
NHS e-Referral Service vision – making paperless referrals a reality