1. Fra strategi til implementering
Microsoft seminar, 22-Jan-2009
Charlotte R. Winther – Novo Nordisk
Erik Korsvik Østergaard – NNIT

2. Novo Nordisk in brief Headquartered in Denmark
More than 26,000 employees in 80 countries (> 50% outside DK)
Products marketed in 180 countries
Sales in 2007: 41.8 billion DKK
Focused healthcare company
World leader in diabetes care since 1923
Diabetes care: > 70% of sales
Committed to environmental and social responsibility

3. NNIT leverancer og ydelser
Værdikæden
IT-Strategier (Design/Evaluering)
IT-Service Management (ITIL)
Forretningsoptimering (BPM/BPA)
Six Sigma/Lean analyser/implem.
Beredskabsplaner / Risiko Analyse
Miljø- og HR-regnskaber (CO2)
BPR-analyser (Processer/struktur)
Forandringsledelse/Change Mgmt.
Compliance (DS484, Rigsrevision)
Business Cases / Cost-Benefit
Intranet, Internet, Extranet
E-handel og selvbetjening (EP)
Vidensdeling, søgning, arkivering
ESDH og dokumentstyring
Vidensportaler (BI, CRM, SAP)
SOA, integration og procesoptim.
Design, udvikling og implement.
Application Management/Support
Identity & Access Mgmt.
Governance
Server Operations (Fysisk/Virtuel)
Desktop & Printer Operations (PLM)
Database Mgmt. / Data Recovery
Storage, backup og arkivering
Overvågning, netværk, LAN/WAN
Helpdesk, Identity/Access Mgmt.
On-site service og support (IMAC)
Application Hosting og Mgmt.
Mail, Exchange, AD, Sharepoint
Firewall, Antivirus, sikkerhed
IT Service Management (ITIL)

4. Future workspace A shift in paradigm – trends
Share your knowledge
Breaking down of silos; coordinated work
Cheap, updated and reliable information for fast decision making
Role based services
Relevant information in correct context
Outlook, Office Suite and SharePoint are focal points
Links to data satellites, e.g. SAP, Siebel, Oracle, Documentum
Same amount of s, but far less documents and attachments
Fragmented communication
Social networking and Instant Messaging, video/audio meetings, ...
facebook, Wikipedia, blogs, YouTube, …
The intranet is a service, not system/platform/application/software

5. SharePoint Feature Areas
Server-based Excel spreadsheets and data visualization, Report Center, BI Web Parts, KPIs/Dashboards
Docs/tasks/calendars, blogs, wikis, integration, project management “lite”, Outlook integration, offline docs/lists
Business
Intelligence
Collaboration
Portal
Platform
Services
Rich and Web forms based front-ends, LOB actions, pluggable SSO
Enterprise Portal template, Site Directory, My Sites, social networking, privacy control
Business Processes
Workspaces, Mgmt,
Security, Storage,
Topology, Site Model
Content
Management
Search
Integrated document management, records management, and Web content management with policies and workflow
Enterprise scalability,
contextual relevance, rich
people and business data search
© 2002 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. 5

6. Vision :
One global intranet to drive knowledge sharing, corporate identity and business excellence through enabling global communication, collaboration and efficiency
Drivers: 1
Globalisation 5
New technology 2
Global communication & collaboration 4
Increased personalisation, individualisation & flexibility 3
Efficiency, lean business processes

7. What is the GlobeShare solution?
All Novo Nordisk intranets
PORTUS
MS FrontPage, Lotus Notes, KnowledgeWeb on LiveLink ...
(10+ different installations)
MS SharePoint 2003
GlobeShare
MS SharePoint 2007
GlobeShare is an integrated part of the
Global SharePoint Platform.
One platform for web content management, document management, collaboration, search,
business process facilitation and workflows,
with standardised look and feel.
Out of scope
Out of scope
Novo Nordisk Extranet
Novo Nordisk Internet
More than 14,000 daily unique users More than 1,800 concurrent users

8. HQ Portal page

9. Corporate news site

10. News module

11. Blog

12. Area publishing site

13. Team Site

14. Intranet as a service 14

15. MOSS – from idea to action
NNIT uses a structured process for:
Anchoring MOSS implementation in the organisation
Establishing a strategy for use of MOSS, e.g. how MOSS should support and optimise business processes, knowledge sharing, and communication across the organisation
Clarifying which actions to take to meet the goals, where to anchor the initiatives and when to initiate them
MOSS Inspiration
Analysis Workshops
Prioritisation workshop
Implementation
Best practice for use of MOSS
AS-IS TO-BE workshops
Existing strategies Future strategies
Roadmap for futures initiatives

16. Change management

17. Change management Stakeholder management Top management engagement
Communication plan
User involvement
Personas and mock-up’s
Management presentations
Requirement gathering – and feedback on prioritisation
Training and support
Continual follow-up

18. GlobeShare Business Processes Ongoing and future
KPI monitoring
Enterprise project portfolio management
Off-line capabilities
Mobile access
Integration to SAP
Integration to QMS
Business Intelligence
Workflows
Extranet
Excel services …

19. Governance is at least four-dimensional
Decisions on application functionality
Decisions on content and structure
Intranet as a service
Application
Application deployment
SharePoint platform
Decisions on application deployment
Decisions on platform and service

20. Fra strategi til (fortsat) implementering
Processes
Policies
Change management
Ongoing application deployment
Capacity planning
Sanity checks
Health checks
”Hygiene”
Identification
Prioritisation
Implementation
Platform
Content
Applications
Support
Maintenance
Governance
Applications
Business Processes
Strategies
Content
User Requirements
Ideas
Interfaces
Expectations
Politics
Regulations
Governance