1. An Introduction

2. Contents of presentation
1. How did Spotlighting come about?
2. What does the Spotlighting method look like?
3. Key features 1: Understanding Stakeholders
4. Key features 2: Delivery Chain Analysis
5. Strengths of Spotlighting Approach
Introduction and agenda
Q & A at the end
6. Questions

3. Design stage: We needed a simple tool for a complex job
Releasing energy on the front line
Developing integrated delivery chains
Driving accountability to local people
Mainstreaming the role of the Third Sector
So our next step was how do we get from this commitment and understanding of success factors to creating the system that we need. We have developed a very strong story on ‘how’, through the development of a tool called Spotlight, that we believe has got a real chance of making a difference in Salford.
At the design stage, we were very conscious that we needed a tool to take the partnership of agencies in Salford on a journey that they could feel an ownership of, and that by design presented a framework for understanding how the design principles can be met, but also how we can capture the virtues of a number of key local and Government delivery and policy agendas.
At one level this was about rolling processes together, to avoid further duplication and distraction as we went forward. This slide represents our design work as a Swiss Army Knife, a tool for many uses.
More value from community engagement
Aligning incentives: Making the Local Area Agreement work for Salford
Developing commissioning capacity

4. We have laid solid foundations: From policy to delivery
A step
change in
outcomes
Jan 2008:
onwards
Oct 2007:
Jan 2008
Initial ‘Spotlight’ Trials
Sept 2007
‘Spotlight’ approach approved
Sept 2007
Commissioning approach agreed
Partners In Salford agree ‘Connecting People’
May 2007
Jan 2007:
Apr 2007
Policy development

5. We have tested the model
Area
Issue
SPOTlight period
NDC area
Young people not in Employment, Education or Training
Oct - Nov 2007
Ordsall & Langworthy
Safe, Clean, Green
Oct - Dec 2007
East Salford
Worklessness
Nov – Dec 2007
Little Hulton
Lone Parents
Feb – Apr 2008
Winton and Eccles
Young People and Alcohol
Sept-Dec 2008
Cadishead
Healthy Weight and Primary School Children
We are clear that we will not get this model right first time out, and we are committed to test the model and change it where we need to.
We have now carried out three trials across Central Salford, with one more under way in Little Hulton, an outlying area of severe deprivation in the West of the City.
Through this we have generated the impact we have wanted in terms of the way services are working, but we have also learnt about where we need to adjust the model for best effect.

6. 1. How did Spotlighting come about?
2. What does the Spotlighting method look like?
3. Key features 1: Understanding Stakeholders
4. Key features 2: Delivery Chain Analysis 5.
Strengths of Spotlighting Approach
6. Questions

7. A high tempo analytical model, inspired by PMDU Priority Reviews
Week
(up to) 1
2 - 3
3 - 5
6 - 8
8 onwards
Monthly
Stage
Planning
The issue
The response
Delivery agreements
Delivery
Stock takes
Products
&
Tasks
Business case
Team
Methods
Stakeholders
Cause and effect analysis:
Families, individuals, places
Delivery Chain analysis: Systems, structures, incentives
Initials proposals for change and
Commitment to change – endorsed by a high level panel
Quick wins - medium and long term reform
Regular high level checks on delivery
After considering various options we decided to adapt a model that was developed by the Prime Minister’s Delivery Unit to get a rapid fix on the issues facing public service delivery on key national issues.
The model is basically designed to enable us to very quickly, initially the trails were over a six week period –in response to evaluation the period has been stretched:-
- Pull the right stakeholders together with a real urgency;
- Carry out a detailed analysis of the cause and effects of a critical issue in a local context – and its impact on places, families and individuals;
- Look in detail at the public service delivery chain, in terms of functions, relationships and the customer journey;
- Develop a clear picture of the system and delivery reforms that need to be addressed
- Get high level sign off on a plan for change
The whole process is characterised by a level of pace, urgency and engagement that is unprecedented, and the follow up is also high on accountability, with very regular stock take reports to keep the pace moving.
The pace and urgency matter because people in services and communities are getting the message from us that these things really matter, and we must catch the opportunity we have right now in the City.
‘Quick wins’ – supporting local ideas

8. 1. How did Spotlighting come about?
2. What is the Spotlighting method look like?
3. Key features 1: Understanding Stakeholders
4. Key features 2: Delivery Chain Analysis
5. Strengths of Spotlighting Approach
6. Questions

9. Who needs to be involved ?
Community
For example:
Mainstream Customers
Community Groups
Communities of Interest
Community Committee
Those who don’t use
the service
Employers
Political
Delivery Partners
Those involved
in delivering
services which
impact on
the issue’s
outcomes
Stakeholder Groups
Management Group
A group who represent the key partners who will drive the Spotlight phase and its recommendations for change
Strategic Managers
primary and broader than usual suspects owning the issues across the piece
- Set the scene with an open and honest
- Understanding within the group that things so far had not worked
- This was not an opportunity to showcase

10. 1. How did Spotlighting come about?
2. What does the Spotlighting method look like?
3. Key features 1: Understanding Stakeholders
4. Key features 2: Delivery Chain Analysis
5. Strengths of Spotlighting Approach
Introduction and agenda
Q & A at the end
6. Questions

11. Delivery chain analysis: driving commissioning capacity
Understanding need
Planning & deciding
Quantitative Data
Perception Data
Community Engagement
Strategy
Operational Planning
Procurement
Reviewing
Delivering
Performance Monitoring
Evaluation
Learning
Changing Delivery
Operational Delivery

12. How do the different bits of the system work together?
Spotlighting encourages stakeholders to think about what is on offer in the ‘whole system’
UNIVERSAL SERVICES
How do the different bits of the system work together?
LOCALITY PROVISION
Do they make sense to people who use them?
‘WRAP AROUND’

13. 1. How did Spotlighting come about?
2. What is the Spotlighting method look like?
3. Key features 1: Understanding Stakeholders
4. Key features 2: Delivery Chain Analysis
5. Strength of Spotlighting Approach
6. Questions

14. Summary of Spotlight’s key Strengths
Partnership development – citywide and local
Space for critical/strategic thinking
From Spotlight Evaluation
Highlighted organisational development issues
Evidence base for further work and to support LAA work
Energy / debate
people liked the process Energy, pace and empowering
Organisation under stress more receptive to change
Foundations for commissioning third sector providers

15. Spotlight tests the quality of partnership working (and an organisation’s pre-disposition to transformational change)
Successful partnership working
(Good Relationships, Shared Goals, Trust, Effective Transparent Decisions)
Poor partnership working
Antithesis of above
Tests partnerships in situations where partnership working is needed
Galvanises good partnerships/ relationships and highlights weaknesses in the initial process and even more so in the delivery plan
Informed by the Principles IN Good Governance
Partnership Universal Indicator Paper
Universal indicator paper
Spotlighting a real life test of the quality of partnership working
Good relationships – understanding your role
Shared goals –collective understanding of the partnership
Trust – engaging all partners equally and being accountable
Effective decisions
Principles of good governance – diagnostic tool

16. How to run a Spotlight Spotlight Toolkit:
To help support the process of running the Spotlight the LSP support team have developed this detailed toolkit
Spotlight Toolkit:
How to run a Spotlight

17. Questions and discussion