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Published byDarlene Stewart Modified over 6 years ago
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Client Development Strategies For Your Ethics Practice in a Stormy Economy
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It’s The Relationship, Stupid!
It’s a contact sport. It’s not about merit. Goal: inform people what you and your firm do so they can either hire you or refer someone else to you You must get out of the office!
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Why you hate it Foreign No time/I can’t bill the time
Unprofessional/Manipulative I don’t like schmoozing
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“Trust me Mort--no electronic-communications superhighway, no matter how vast and sophisticated, will ever replace the art of the schmooze.”
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Have a plan (“Hangout” theory)
Who are potential clients and referral sources? Where do I meet them? How can I best develop the relationship? How can I enhance my reputation? “If you are going to be a successful duck hunter, you must go where the ducks are.” “Bear” Bryant
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Yes, This Will Work! You will be successful if you are:
Disciplined Realistic Patient Rainmakers simply do things that other people could do but don’t want to do.
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Networking 101 Adjust Your Attitude
Networking is not Reception glad-handing Cold calling Networking is Building a network of people for mutual assistance With people you already know In a one-on-one setting “The currency of real networking is not greed but generosity.” – K. Ferrazzi
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Create a Contact List Present clients Other resources
Firm (cross-sell) Former firm/job Bar activities Opposing counsel Related professions Industry/trade Community orgs. Law school/college Non-profit boards Pro bono/volunteer Religious affiliation Family Friends Children activities Hobbies/sports
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Contact them! Prioritize Email v. telephone Be persistent
Don’t expect all to respond It’s a numbers game Don’t worry about the competition – it stinks
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Let’s Do Lunch . . . Time to build the relationship Be prepared
Listen (ears-to-mouth ratio) Help them Remember details Confident Enthusiastic
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Increasing Your Contacts
Join new groups – become active What do successful colleagues belong to? Attend conferences, receptions, CLE’s, etc. Working the room - You may not like it, but it’s part of your job Sure it’s work, but it’s part of your job. Do it professionally.
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Do’s Don’ts Firm handshake Excessive food or drink Good eye contact
Smile Don’ts Excessive food or drink Discuss controversial topics Off-color humor Do business
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Other Tips You don’t have to meet everyone; set a realistic goal
Look to meet someone new who is talking to someone you already know Look for someone who looks more uncomfortable than you Sit at a table where you know the least number of people This is NOT the time to catch up with your work colleagues or good friends
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“What do you do?” “I’m a lawyer.” “The law.” “I do law.” “I practice law.” “I’m an attorney.” “Something legal.”
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Seminars Not always about ego Show off your expertise/name recognition
Audience Don’t rush home
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Article Writing / Newsletters
Name recognition/credibility Reason for a contact/reminder
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Other Reminders Greeting cards Premiums/holiday gifts Personal notes
Have lunch again
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Marketing Online Web presence – a must (not complicated or expensive)
Validation for referrals Blogging
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Social Networking LinkedIn, Facebook, Twitter Means to add contacts
Demonstrate expertise Not a substitute for one-on-ones
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Re-evaluate Your Plan Prioritize
Network Efforts Expenses “All things being equal, people do business with friends; all things being not quite so equal, people still want to do business with friends.”
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