1. #wdr2016

2. Are countries reaping sizable digital dividends?
Growth
Jobs
Services
Business
People
Government
Helps businesses to grow, people to find work and entrepreneurial opportunities, and governments to provide better services.
AGENTS
Are the benefits reaching everyone, everywhere?

3. 1. A significant digital divide remains …
6 BILLION without BROADBAND
4 BILLION without INTERNET
2 BILLION without MOBILE PHONES
0.4 BILLION without A DIGITAL SIGNAL
SOURCE: WDR 2016 team based on Research ICT Africa and ITU data

4. … between and within countries—in access and capability
SOURCE: WDR 2016 team, based on Research ICT Africa surveys (various years) for 10 African countries.

5. 45:1
Citizen use of e-services lags supply even in the EU countries and is highly sensitive to income

6. 2. No digital transformation without accountable institutions
VOICE
STATE CAPABILITY
PARTICIPATION
DIGITAL TECHNOLOGIES
CONTROL
FISCAL WASTE
ELITE BIAS
without
accountable institutions

7. Digital technology can improve voice and transparency…
e-government systems increase the
transparency of government budgets, 2014
Complaints were resolved quickly in the Nairobi water utility after the introduction of digital customer feedback
SOURCE: Chapter 3, WDR 2016 (

8. …but citizens often not engaged: Example, LAPOR, Indonesia
Percent of citizen complaints that are actionable
Distribution of actionable complaints by service

9. …and information without ACCOUNTABILITY
 risks of greater state control and elite capture
SOURCE: WDR team, based on Polity IV 2015; UN 2014; Open Net Initiative 2013.

10. Significant investments in e-government…
Core systems

11. And digital technologies are transforming GOVERNMENT
DIGITAL IDENTITY
Indians with digital identity:
950 MILLION
& COUNTING
950 MILLION
& COUNTING

12. …But high failure rates of e-government projects: example, WB funded e-government projects
35%
27%
Based on analysis of approx. 530 WB-funded ICT projects from 1995 to 2015

13. Digital technologies helping make elections freer and fairer
Source: WDR team based on Bishop and Hoeffler (2014) data and Perceptions of Electoral Integrity data

14. …But can reinforce socioeconomic disparities in voter participation
Internet voting can increase voter participation, as in Estonia…
…but be biased toward more privileged groups, as in Brazil
Source: WDR 2016 team based on Vassil (2015) and Spada et al. (2015)

15. Race between technology and complements
Complements: Index of quality of institutions, skills and regulations.
Technology: Index of quality of access
to internet and related technologies.
SOURCE: WDR 2016 team. For more details see figure 5.3 in the full Report.

16. Mobile phone based informational services
Emerging
Mobile phone based informational services
Strengthen provider monitoring and payment
Improve election monitoring
Transitioning
Increasing the impact of e-government systems
Institutionalizing user feedback on service quality
Targeted transparency initiatives
Transforming
Integrated “whole of government” digital solutions
Participatory policymaking
Lay the foundations
Make sure everyone can take advantage
Deal with wicked problems
SOURCE: WDR 2016 team.

17. #wdr2016