1. E-learning Business Case
[insert your company logo]
E-learning Business Case
Automating training processes increases staff competence, reduces costs and improves store performance
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2. © Copyright DiscoverLink, Inc. 2014
Executive Summary
Proposal
Implement an e-learning solution, and deploy to all corporate stores [and franchisees]
The solution will include:
[LMS Product X] cloud-based learning management system
Restaurant-specific licensed content from [vendor name]
Custom e-learning content developed by [vendor name or internal staff]
Consulting and implementation support from [vendor name]
Business Benefits
Automating the learning process at the store level will:
Increase staff competence
Reduce costs
Improve store performance
Return on investment of $[X,XXX,XXX] in the first year of deployment
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3. © Copyright DiscoverLink, Inc. 2014
Business Challenges
Employee [and management] turnover is high [include your restaurant’s rate if available]
Sales are flat [or decreasing]
Guest satisfaction scores are low
Lacking bench strength at the management level
Growth plans require rapid staffing and training
[insert your specific challenges or corporate objectives and edit list as needed]
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Training Challenges
In-person training is costly
It takes too long for employees to become shift-ready
Using staff as trainers takes our best employees off the floor
Compliance training is difficult to track
Training is inconsistent and quality varies by trainer
Test administration is time-consuming and tedious
[insert your specific challenges and edit list as needed]
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5. Increase Staff Competence
Accelerate learning so employees are shift-ready faster and make fewer mistakes with guests
Reduce employee turnover by retaining employees who are more empowered and successful in their roles
Increase training certifications and reduce compliance risks
[add your own opportunities]
Two fast casual chains with more than 500 units cut FOH and BOH training time in half
Family dining chain reduced turnover by 35%
Buffet concept increased training certifications by 84%
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Reduce Costs
Eliminate the cost of travel- and paper-based training and testing programs
Reduce accidents, waste and service mistakes by making training more accessible
Reduce administrative burden on employees, managers and training staff
Decrease compliance issues by tracking completions and enforcing accountability
[add your own cost savings opportunities]
Casual dining chain saved $400,000 in training costs in the first year
Casual dining MIT program replaced 20 instructor-led programs with e-learning
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7. Improve Store Performance
Improve sales and profits by improving quality of staff with consistent training
Increase guest satisfaction scores by improving service
Target key business issues with custom content that delivers sustainable ROI
Develop future leaders by providing employees with a clear learning and development plan
Leverage consolidated reporting to identify risks and enable continuous improvement
Three casual dining chains improved GM success rates from 65% to 95%
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8. Summary of E-learning Benefits
Accelerate learning
Reduce employee turnover
Reduce training expenses
Decrease compliance issues
Eliminate manual processes
Increase sales and profits
Improve quality of training
Improve guest satisfaction
Develop bench strength
REVENUE
COSTS
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9. © Copyright DiscoverLink, Inc. 2014
Return on Investment
Reduce training costs by up to [XX]%
Reduce turnover by [XX]%
Increase compliance certifications
Eliminate time spent on manual test administration
Improve sales by [XX]%
Decrease operations costs by [XX]%
Summary
Cost to develop custom content
Annual content subscription
Annual cost of LMS subscription
Costs of initial deployment (setup and consulting)
Technology infrastructure costs
Total 1st Year Deployment Costs $
Annual Savings from E-learning Courses $
Annual Savings from Turnover Reduction
Annual Savings from Compliance Cost Reduction
Annual Savings from Testing Automation
Annual Revenue Increase from Sales Improvement
Annual Savings from Operations Cost Reduction
1ST YEAR RETURN ON INVESTMENT $
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10. Alternatives Analysis
Reasons for Not Selecting
No E-learning: Continue with manual learning process (status quo)
Continue with current costs and current turnover
Longer training process with inconsistent results
Continue current store performance and guest satisfaction
Continued risk of compliance issues and employee safety
High administration costs due to manually tracking certifications
Alternate Vendor: Utilize [Product X] from [Vendor Name]
Lack restaurant-specific expertise, features and content
No content to accelerate deployment
Not as easy and intuitive to use
Not integrated with performance management and employee recognition programs
[Insert additional alternatives]
[Customize the above reasons to reflect your findings]
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11. © Copyright DiscoverLink, Inc. 2014
Summary
Problem
Training too costly
Turnover too high
Training takes too long
[or replace with the top 3 problems you’re addressing]
Solution
Partner with [vendor name] to implement an e-learning solution
Deploy to [###] stores
Complete rollout by [insert date]
Benefits
Increase staff competence
Reduce costs
Improve store performance
[or customize to your situation]
Return on Investment
Estimated ROI: $[X,XXX,XXX]
Period: 1 year after rollout
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12. © Copyright DiscoverLink, Inc. 2014
Thank you!
© Copyright DiscoverLink, Inc. 2014