1. Comm101
Communication skills
verbal communication
Dr. Fatmah Almoayad

2. Course content Verbal communication Orientation and introduction
The process of communication
Nonverbal communication
Verbal communication
Interpersonal skills of health care professional
Therapeutic communication
Roadblocks to therapeutic communications
Communicating with your supervisor
Cultural sensitivity

3. Chapter Objectives
After completing this chapter students will be able to:
Explain the purposes of using clear language for effective verbal communication with patients.
Identify practices for effective verbal communication with patients and other healthcare providers.
Develop skills for listening and paraphrasing.
Explain why providing empathy and understanding to the patient is so important.
Demonstrate the methods of questioning the patient.

4. What are verbal communications
The use of spoken words and sounds to successfully transfer a message from the sender to receiver.

5. Why is it important
The lack of effective communication is the most common cause of patient complaints.
Effective verbal communication can be a cause of career succeed.
Effective verbal communication is the main way to help patients.

6. Being a good communicator
Not about having large vocabulary or using technical terms.
Understanding what others are telling you.
Accurately conveying what you are trying to say.

7. Good Communication With Patients
Content
Grammar and pronunciation
Tone
Emphasis
Small talks
Using commentary

8. Content
Convey the meaning of what a speaker intends to convey to the listener.

9. Content of effective communication
Clear (Understand what you want to say).
Use words that reflect the message (Aviod unclear words).
Explain.

10. Grammar and pronunciation
Use correct sentences.
Use correct pronunciation using standard language that is appropriate for the healthcare setting.

11. Effect of pronunciation
Correct pronunciation enhances understanding and rapport.
Incorrect pronunciation inhibits understanding and causes mistrust.

12. Tone
It shows you understanding of the needs and your ability to meet them.
Relaxed.
Conversational.

13. Importance of tone
It shows HCP understanding of the needs and the ability to meet them.
Help both HCPs and patients understand the relationship.

14. Types of tones 1- Expressive tone Spontaneous. Emotional. Uninhibited.
Used for expression and socialization.

15. Types of tones 2- Directive tone Authoritative and judgmental.
Used in orders.
Shows differences in ranks.

16. Types of tones 1- Expressive tone
Not appropriate with patients because:
It takes the focus off the patient and puts it on the HCP.
Patients do not usually appreciate emotional tones.
Patients come for serious reasons and they expect professional conversations.

18. Types of tones 2- Directive tone
Not appropriate with patients because:
Patients need understanding and empathy not orders and judgments.
HCPs need to differentiate between giving instructions and giving orders.

19. 3- Problem-solving tone
Types of tones
3- Problem-solving tone
Rational.
Objective.
Unbiased.
Shows analysis before responding.

20. 3- Problem-solving tone
Types of tones
3- Problem-solving tone
It is the appropriate tone with patients especially when collecting information and/or providing solutions.

22. “ I Believe You Will Get Better”
Emphasis
Emphasizing on the important parts of your speech lead to different interpretations.
Think not only about what you say but also how you say it.
“ I Believe You Will Get Better”

23. Emphasis I : Believe: Better: Only I. Or maybe not.
To cheer the patient.

24. Any questions?