1. Effective Interpersonal Interactions
Chapter Twelve
Effective Interpersonal Interactions
© 2016 Taylor & Francis

2. In This Chapter You Should:
Determine the components of interpersonal communication
Identify the steps and skills needed for active listening
Understand nonverbal communication and its impact on interpersonal communication
© 2016 Taylor & Francis

3. Interpersonal Communication
The means in which a person conveys a message to another person
Verbally
Nonverbally
Interpersonal communication may occur:
Face-to-face
Mediated via electronics
© 2016 Taylor & Francis

4. Mediated Communication
Communication mediated via electronics
Cell phone/phone
Texts or calls
Those communicating do not need to share time or space
Relaying information may take days, weeks, years, or may never happen
Miscommunication due to lack of nonverbal cues or misunderstandings
© 2016 Taylor & Francis

5. Face-to-Face Communication
Can be seen as “cumbersome”
Allows the ability to send and receive information immediately
Better understanding of the message
Nonverbal cues
Inflection
Parties must find a time and place to meet
Scheduling conflicts
© 2016 Taylor & Francis

6. Successful Communication
Success relies on
Verbal abilities
Active listening skills
Nonverbal
Active listening
Six-step process
Takes more time initially
Saves time and confusion
Learned skill set
© 2016 Taylor & Francis

7. Active Listening Focus on the speaker
remain distraction free
Be open and receptive to the message
this does not mean the listener agrees with the message
Paraphrase both the verbal and nonverbal message
this will let the other party know the listener understood the message
Ask questions
this will clear up any confusion the listener may have.
Restate and summarize the main idea
this again does not mean the listener agrees with the message, but understands the main idea
Provide a response
share any ideas, feelings, or thoughts
© 2016 Taylor & Francis

8. Nonverbal Communication
More subjectivity
Can be seen as an authentic expression
True feelings
Nonverbal communication can be seen as:
Physical appearance
Kinesics
Material possessions
Use of personal space
Gestures
Facial expressions
Posture
© 2016 Taylor & Francis