1. A telephone complaint voicemail1
Third Grade – Unit 1 Part 1
Project
A telephone complaint voic

2. The audio should contain (5 Parts): Greeting.
A telephone complaint voic . Project: Record an audio about a health service complaint using your cellphone. 2
The audio should contain (5 Parts):
Greeting.
Introduction (Reason for calling).
Say your complaint.
Conclusion (Solution for the problem).
Closing (Contact info).
Complaint
Audio

3. a) Good morning / afternoon / night. Introduce yourself.
A telephone complaint voic . Project: Record an audio about a health service complaint using your cellphone. 3
Complaint
Part 1 – Greeting.
Greeting.
a) Good morning / afternoon / night.
Introduce yourself.
a) My name is…
b) I am…
The reason why you are calling.
I have a complaint to make.
Audio

4. Part 2 - Introduction (Reason for calling).
A telephone complaint voic . Project: Record an audio about a health service complaint using your cellphone. 4
Part 2 - Introduction (Reason for calling).
Complaint
Date.
a) On September 23rd,…
b) Last week/ weekend / Monday,…
c) Yesterday,…
Introduction.
a) my father was in your hospital and…
b) I was in room 45 and…
c) I was in your hospital and…
d) my sister was in E/R (emergency room)
and…
Audio

5. Part 3 – Say your complaint.
A telephone complaint voic . Project: Record an audio about a health service complaint using your cellphone. 5
Part 3 – Say your complaint.
Complaint
Complaint(s)
a) The doctor arrived very late.
b) The clean service is terrible.
c) The nurse is so rude with patients.
d) The doctor gave me a bad prescription.
e) The nurse uses her mobile phone all the time.
f) …
Audio

6. Part 4 - Conclusion (Solution for the problem).
A telephone complaint voic . Project: Record an audio about a health service complaint using your cellphone. 6
Complaint
Part 4 - Conclusion (Solution for the
problem).
Solutions.
a) I want an explanation / apology.
b) To solve the problem, improve your
service.
c) I think, you should talk to her / him.
d) To solve the problem I want a refund.
e) I would like you explain what happened.
f) …
Audio

7. I look forward to hearing from you to resolve the problem.
A telephone complaint voic . Project: Record an audio about a health service complaint using your cellphone. 7
Complaint
Part 5 - Closing.
Audio
I look forward to hearing from you to resolve the problem.
Please contact me by phone. My telephone number is Thank you.

8. Last week – La semana pasada8
Written example #1:
Good afternoon! My name is Kevin Johnson.
I have a complaint to make.
Last week, I was in your hospital
in room 15 and
the doctor arrived very late.
To solve the problem, I want an explanation.
Please contact me by phone.
My telephone number is
Thank you!
Key vocabulary
Nouns
Complaint – Queja
Expressions
Last week – La semana pasada
I was – Yo estaba
Verbs
Make – Hacer
Solve – Solucionar
Want – Querer
Contact - Contactar

9. Good night! I’m Mr. Alvarez I have a complaint to make. 9
Written example #2:
Good night! I’m Mr. Alvarez
I have a complaint to make.
Yesterday, I was in your hospital in room 7 and
the doctor prescribed the wrong medication.
To solve the problem
I want an explanation and
my medicines.
Please contact me by phone. My telephone number is Thank you!

10. Written example #3: Good morning! My name is James Carroll.10
Written example #3:
Good morning! My name is James Carroll.
I have a complaint to make.
On September 29th, I was in your hospital in room 201 and the clean service is very bad.
The bathroom was dirty. And the nurse Allison Stone is so rude!
To solve the problem I want you improve your clean service and I think you should talk to her.
I look forward to hearing from you to resolve the problem.
Please contact me by phone. My telephone number is Thank you!