1. Communicator : Integration View : Slide 1
IVR Content
IVR GATEWAY
SMS
I-SERVER
HTTP M/W
SQL
MEZZANINE
SMS Content

2. Communicator : Integration View : Slide 2
IVR Content
IVR GATEWAY
SMS
I-SERVER
HTTP M/W
SQL
MEZZANINE
User Management Specific Activity Management
- Identity (mobile no) - SMS Activity Content
- Groups (configurable) - SMS Activity Type
Topic Management
- Scheduling
Performance Tracking
- Escalations
- Performance Calculation
- Performance Reporting (Web/SMS)
SMS Content

3. Communicator : Integration View : Slide 3
IVR Content F
IVR GATEWAY
SMS M I I X X
I-SERVER
HTTP M/W Q Q S P
SQL
MEZZANINE M
SMS Content M
Manual : Adding content through external interfaces X
Sending SMS messages to Aggregator and receiving messages from Aggregator S
Scheduling next IVR activity and removing previously scheduled IVR activity Q
Local SQL instance managing scheduling data for HTTP M/W in order to maximize IVR stability I
Indicating to IVR Gateway next scheduled activity per user and receiving confirmation of completion and performance F
Returning IVR VXML and WAV audio files for presentation to user P
Receiving confirmation of IVR activity completion and performance

4. Communicator : Integration View : Slide 49
IVR Content F
IVR GATEWAY
SMS 1 M I I X X 8 10 4 5
I-SERVER
HTTP M/W 7 Q Q 6 S 11 P
SQL
MEZZANINE
User Management Specific Activity Management
- Identity (mobile no) - SMS Activity Content
- Groups (configurable) - SMS Activity Type
Topic Management
- Scheduling
Performance Tracking
- Escalations
- Performance Calculation
- Performance Reporting (Web/SMS) 2 4 5 1 M 3
SMS Content 12 M
Manual : Adding content through external interfaces X
Sending SMS messages to Aggregator and receiving messages from Aggregator S
Scheduling next IVR activity and removing previously scheduled IVR activity Q
Local SQL instance managing scheduling data for HTTP M/W in order to maximize IVR stability I
Indicating to IVR Gateway next scheduled activity per user and receiving confirmation of completion and performance F
Returning IVR VXML and WAV audio files for presentation to user P
Receiving confirmation of IVR activity completion and performance

5. Communicator : Integration View : Slide 5
IVR Content
IVR GATEWAY
SMS
I-SERVER
HTTP M/W
SQL
MEZZANINE
SMS Content
Phase 2 System Ownership
SMS Aggregator (KY : Cellulant / Safaricom)
SMS
IVR Provider (KY : Safaricom)
IVR Gateway
Learning Manager (KY : AMREF)
SMS and IVR Content (WAV) Creation
Mezzanine
Mezzanine Server
HTTP M/W
IVR Server
IVR Server SQL Management
VXML and WAV file management (In partnership with HELP Phase 2 Accenture resource)