1. Underwriting Made Simpler & Faster September 2017 Caroline Keyes, B. A
Underwriting Made Simpler & Faster September Caroline Keyes, B.A.,FALU,FLMI ACS,AIAA Chief Underwriter, Director Retail Risk

2. Life & Health Application Changes
Introducing 3 new Personal & Health question sets
Significant reduction in Risk Questions
Available on Fast and Full (eHQ) or Paper
Paper application now colour coded for easy navigation
Imperative to use only updated applications

3. Life & Health Application Changes
New Personal & Health question sets
Adult-Short question set
insurance age 18-45
Maximum allowable lifetime limit of Inforce coverage using the adult short question set is $300,000
11 base questions

4. Life & Health Application
New Personal & Health question sets
Adult-Full question set
use for adults insurance age 18+
applying for all amounts of insurance coverage
16 base questions

5. Life & Health Application
New Personal & Health question sets
Juvenile question set
use for juveniles insurance age 0-17
Any amount
9 base questions

6. UW Age & Amount changes
Empire Life made the following changes to our Life Age & Amount Underwriting chart July 2016:
Remove UHIV from ages for amounts $300,001 to $499,999 - Nonmed only requirement now
Remove UHIV from ages for amounts $300,001 to $499,999 - Nonmed only requirement now
Remove UHIV from ages for amounts $150,001 to $249,999 - Nonmed only requirement now

7. Empire Life approved Paramedical Vendors
Dynacare Insurance Solutions / QUS
Hooper Holmes
Empire Website Underwriting Information

8. Telephone Interviews Key is to prepare your clients for the PHI
Client preparation flyers available on Advisor website

9. Increase use of Telephone Interviews
Advisor completes application faster
Application set up by underwriting faster
More accurate information and legible
No missing questions
Underwriters can make decisions faster
Reduces questionnaires
Calls recorded
Claims paid faster

10. Making Underwriting Simpler & Faster
All three question sets are on Fast and Full
Option to do PHI or complete question set
Paramed = PHI and Vitals
All ratings are percentage ratings
Preferred Underwriting is available
Underwriting Guide available on advisor site for insurance inquiries

11. We are making it Simpler….
Authorization to disclose personal information to advisor or agency
Doctor’s reports requested greatly reduced in 2016
Reinsurance partners
Benefits from Reinsurers partnerships

12. Benefits of Fast and Full
Many Upgrades in 2016
Underwriting rules Engine
Choice – answer questions or PHI
Increased product and benefit offering
Critical Illness is now offered
Various purposes of insurance
More than one owner and insured
Key benefit – Instant Approval!

13. Marijuana rules changed
If Marijuana consumed with no nicotine it may be considered non-smoker rates
Underwriter needs to have full disclosure on why marijuana consumed
Quantity used daily, weekly or monthly
If marijuana is used for medicinal purposes we need Dr who prescribed and full details as to why this is the treatment choice

14. CI Protect and CI Protect Plus
CI Protect based on life underwriting decision only
Four covered conditions – great value
CI Protect Plus – effect Dec 2016
25 covered conditions
CLHIA standard definitions
Change in CI Smoker definition
CI Child rider is available

15. Why Empire’s Underwriting & Claim Services?
Proactive Communication
Top quality decision/best offer
Agile Underwriting and Claim Team
An Underwriting & Claim team with a wealth of knowledge and customer service experience
Very proud to say we pay 99% of all claims
Team mindset – We want a Customer for life!

16. Questions……..