1. Patient survey
October 2016

2. Responses
453 responses

3. Urgent appointments

4. Routine appointments

5. Enough time?

6. Good at listening: GP

7. Good at listening: Nurse

8. Website 61% never used the website

9. Patient Access system 74% NOT used it

10. PPG 78% not interested

11. Friends & family test How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

12. So: Appointments – good access for both urgent and routine
Enough time? Yes
Listening – very good
Website usage & knowledge very low
Patient Access – not well understood, several comments about difficulty registering and use of repeat prescriptions
PPG – limited interest!