1. An Afternoon at the Art Gallery
RECEPTION TRAINING

2. Reception Registration Coat Check Food and Beverage Transition
Beverage Station
Passers
Bussers
Transition

3. Registration 2-3 Staff Members Set up name cards alphabetically
Distribute when guests arrive
Ask for Name
Retrieve card and hand to guest
“Enjoy your afternoon at the art gallery”
Service
Smile and greet guest
Welcoming demeanor

4. Coat Check 2 Staff members Hand out Numbered tickets Service
One for guest
One for coat
Keep Coats arranged in numbered order
Service
Smile
Be friendly

5. Food and Beverage-Beverage Station
2 staff members
Know ingredients
Index card will be at station
Keep the bar stocked with full drinks
One napkin per drink
Service
Smile
Be friendly

6. Reception drink
Sparkling apple cider with raspberry
Water

7. Food and Beverage- Passers
4 staff members
2 for each hors d’ oeuvres
Memorize Ingredients
Index card will be provided
Say the hors d’ oeuvres name when offering
Tray in one hand, napkins in the other
Keep fingers off tray
Reload tray before it is empty
Service
Smile, be friendly, don’t be pushy

8. Reception Food Vegetable spring roll with ginger-Soy dipping sauce
Maryland Crab cake with Sriracha Remoulade

9. Food and Beverage-Bussers
2 staff members
Large round tray to collect trash
Approach guests holding empty cups
Special attention to cocktail tables
Don’t be pushy
SMILE

10. Transition Bussers line up on either side of door into dining
Collect last minute trash
All staff make way to edges of the room
Stay out of the way as best as possible
Service
Smile
Tell guests to “enjoy your meal”