1. FCAC protects financial consumers
Supervises responsible market conduct by federal financial entities
Promotes awareness of consumer rights and responsibilities
Empowers consumers through financial literacy

2. Seniors financial literacy strategy1 3
Empower seniors with tools and skills to manage their finances
Support Canadians to plan earlier for retirement
Improve understanding of government benefits for seniors
Promote tools to combat fraud and financial abuse 2 4

3. 5 key elements of IIROC’s Guidance
Powers of attorney
Effective communication
Investment portfolio suitability assessment
Preventing/detecting financial exploitation
Detecting/addressing diminished mental capacity

4. FCAC website:
ItPaysToKnow.gc.ca

5. Useful Best Practices Train and educate representatives
Establish internal process for escalation
Encourage clients to prepare for retirement
Ensure appropriate advertising & sales literature

6. Useful Best Practices Obtain KYC information throughout relationship
Ensure suitability of investments
Conduct supervision/compliance reviews

7. IIROC website:
Guidance for dealing with seniors
IIROC resources for investors:
Seniors’ Bulletin
Seniors’ web page
Advisor Check database
And more…