1. 2016 HR FLORIDA CONFERENCE & EXPO

2. The Strategic Partner Trap
2016 HR FLORIDA CONFERENCE & EXPO
The Strategic Partner Trap
Presented By:
Courtney Berg, SHRM-SCP, SPHR

3. 2016 HR FLORIDA CONFERENCE & EXPO
It all started with a kayak…

4. Key Points Align with business strategy for massive results
Communicate ROI to organization and its leaders
Building trust and credibility
2016 HR FLORIDA CONFERENCE & EXPO

5. It Seems Easy…
But it isn’t… Surveys show often times operational managers see HR as less effective than HR sees itself.
2016 HR FLORIDA CONFERENCE & EXPO

6. -- Business Dictionary
Strategic Partner
“Party with which a long term agreement is reached for sharing of physical and/or intellectual resources in achievement of defined common objectives.”
-- Business Dictionary
2016 HR FLORIDA CONFERENCE & EXPO

7. Are We Strategic Partners?
“Two-thirds of HR pros surveyed believe HR leaders are undervalued”
Harvey Nash Survey cited in Statistics and Trends January 14, 2016
2016 HR FLORIDA CONFERENCE & EXPO

8. What Do CEO’s Want?
Build an organization of people who have the knowledge, skills and abilities to deliver the business strategy and obtain the desired outcomes.
2016 HR FLORIDA CONFERENCE & EXPO

9. What Do CEO’s Want? RESULTS! 2016 HR FLORIDA CONFERENCE & EXPO

10. RESULTS 2016 HR FLORIDA CONFERENCE & EXPO Desired Result Action Items
Evaluate Progress
Adjust
Communicate
2016 HR FLORIDA CONFERENCE & EXPO

11. CEO Wanted a METRIC of: Attendance Safety Written Warnings
RESULTS (An Example)
CEO Wanted a METRIC of: Attendance Safety Written Warnings
2016 HR FLORIDA CONFERENCE & EXPO

12. RESULTS 2016 HR FLORIDA CONFERENCE & EXPO A PERFORMANCE SCORECARD

13. RESULTS Know your goal Find 3 “quick win” action items
FOR MASSIVE ACTION…
Know your goal
Find 3 “quick win” action items
Take Action NOW!
2016 HR FLORIDA CONFERENCE & EXPO

14. RESULTS (An example) Goal: Fill open requisition for position
Barrier: Can’t find qualified candidates
Three quick wins:
Cast a wider net with posting the job
Re-write advertisement
Identify in-house candidates
2016 HR FLORIDA CONFERENCE & EXPO

15. RESULTS Clear and concise goals Focus on outcomes and results
Tasks that move you toward goal
2016 HR FLORIDA CONFERENCE & EXPO

16. RESULTS Ensure goals align with business strategy
Take action toward goals
Track progress, make adjustments as necessary
Report results to CEO
2016 HR FLORIDA CONFERENCE & EXPO

17. RETURN ON INVESTMENT What is the investment? Things like: Staff wages
Equipment
Time
Compensation
2016 HR FLORIDA CONFERENCE & EXPO

18. RETURN ON INVESTMENT Safety programs
Decrease employee injuries & WC claims
Sexual harassment training
Save on legal fees and settlements
On-Boarding
Decrease turnover
2016 HR FLORIDA CONFERENCE & EXPO

19. RETURN ON INVESTMENT Make your ROI visible to your organization
Ensure the CEO sees the value in your work
2016 HR FLORIDA CONFERENCE & EXPO

20. RETURN ON INVESTMENT Higher productivity Lower turnover
Lower overtime costs
Lower workers’ compensation claims
Lower employee injuries
2016 HR FLORIDA CONFERENCE & EXPO

21. Key Performance Indicators
RETURN ON INVESTMENT
Key Performance Indicators
2016 HR FLORIDA CONFERENCE & EXPO

22. RETURN ON INVESTMENT Find ways to bring money to the bottom line
Develop meaningful KPIs
Track progress, make adjustments as necessary
Report results to CEO
2016 HR FLORIDA CONFERENCE & EXPO

23. TRUST & CREDIBILITY
“Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.” – STEPHEN R. COVEY
2016 HR FLORIDA CONFERENCE & EXPO

24. TRUST & CREDIBILITY Tell the truth Be professional Be consistent
Be trustworthy
Be transparent
Be professional
Be calm
Admit your mistakes
Communicate clearly
2016 HR FLORIDA CONFERENCE & EXPO

25. Deliver results Communicate your ROI Build trust and credibility
SUMMARY
Deliver results Communicate your ROI Build trust and credibility
2016 HR FLORIDA CONFERENCE & EXPO

26. Thank You!
“Effective leadership is not about making speeches or being liked. Leadership is defined by results, not attributes.”
– PETER DRUCKER
Courtney Berg, SHRM-SCP, SPHR CourtSide® Consulting LLC
2016 HR FLORIDA CONFERENCE & EXPO