1. Building Coordinators Meeting
August 5, 2014

2. Welcome
Jan Van Der Kley

3. Agenda Tobacco Free Campus – Amy Seth & Suzan Ayers
Space Management – David Dakin
Cleaning Frequencies - Steve Gilsdorf
Project Process – Ron Robyn & Eleonora Philopoulos
Customer Surveys – Anand Sankey & Rebecca Bruystens

4. Tobacco Free Campus
Amy Seth & Suzan Ayers

5. Space Management
David Dakin

8. Facilities Management Planning Division www.fm.wmich.edu/planning

9. Cleaning Frequencies
Steve Gilsdorf

10. Routine Cleaning Frequency Chart
RESTROOMS, SHOWER & LOCKER ROOMS
CLASSROOMS, STUDY ROOM, LECTURE HALL
HALLWAYS, ENTRYWAYS & ELEVATORS
STAIRWAYS
OFFICES, CONFRERENCE ROOM
CAFE, KITCHENETTE, BREAKROOMS
LIBRARY
GYMNASIUM, STAGE & WINGS
NURSING STATION, PATIENT TREATMENT ROOMS
GENERAL TASKS
Clean Boards
Daily
Replenish Supplies
 Daily
Weekly
Clean Mirrors & Spot Clean Glass
Daily 
Disinfect Touch Points & Drinking Fountains
Weekly 
Daily  
Dust/Clean Desks & Counter Tops
Dust/Clean Tops & Doors
Weekly  
Detail other surfaces
Monthly
Straighten furniture
Remove graffiti
As needed
Dust vents
Quarterly
By Request
Clean Restroom Fixtures 
Replace light bulbs
Light Bulb Crew replaces light bulbs! Please submit request via Bronco Fix-it!
FLOOR CARE
Police floors
 Weekly
Routine sweep/mop/ vacuum floors
Spot carpet care
Carpet Crew spot cleans carpets! Please submit request via Bronco Fix-it!
Detail sweep/mop/ vacuum floor
TRASH / RECYCLING
Empty recycling& trash receptacle
Please use trash cans in the hallway.
Please empty your trash in the hallway trash cans.
Routine clean receptacle
Detail clean receptacle
Semiannually

11. Facilities Management Building Custodial and Support Services www. fm
Facilities Management Building Custodial and Support Services

12. Ron Robyn & Eleonora Philopoulos
Project Process
Ron Robyn & Eleonora Philopoulos

13. Project Request
Online Form

14. Project Process Overview
Step 1 – Online Project Request Submittal By Requestor – Instant Reply
Step 2 –
Project Assigned Project Number
Response: 2 Business Days
Step 3 –
Project Assessed & Assigned Project Team
Response: 2 Business Days
Step 4 –
Requestor receives identifying project number and Project Manager (PM).
Response:1 Business Day
Step 5 –
PM Contacts Requestor. Meeting to identify scope, schedule & budget.
Response: 3 Business Days
Step 6 –
Estimate Submitted to Requestor for Approval to begin Design. If design is N/A, construction estimate will be provided.
Step 7 –
Upon Approval, Design Development Begins followed by Construction.
Step 8 – Construction Completion, Punchlist, Project Closeout & Client Survey

15. Facilities Management Projects and Construction www. fm. wmich
Facilities Management Projects and Construction

16. Maintenance Work Order Surveys
Anand Sankey & Rebecca Bruystens

17. Upon completion of a work order survey email is sent out

18. Six question survey is filled out by requester

19. Responses are compiled and sent to the management team each week
Review

20. Supervisors follow up on any negative responses and resolve any issues

21. Responses are tracked weekly
Trending

22. Feedback Thoughts on the survey.
Thoughts on communication from Service Center.
What would encourage a higher response rate?

23. Facilities Management Engineering & Maintenance Services www.fm.wmich.edu/operations/maintenance

24. Thank You