2. Guest Check Out Week 8 Subject : V0206 – Administrasi &
Operasional Kantor Depan
Year : 2009
Guest Check Out Week 8

3. Review Questions # 8
Why should a front office manager be concerned about compiling a guest’s late charges? Give an example of losses that can result if late charges go unpaid.
Why should a front desk staff ask a guest who is checking out about the quality of products and services? Who needs this information?
What does bill-to-account mean? What are the hidden costs involved with this method of payment?
Why is cash not an eagerly sought method of payment?
Why must the front office communicate a guest’s departure to the various point-of-sale areas not interfaced with a PMS?
Bina Nusantara

4. THANK YOU AND
HAVE A GOOD DAY
Bina Nusantara