2. Training for Hospitality Week 11
Subject : V0206 – Administrasi &
Operasional Kantor Depan
Year : 2009
Training for Hospitality Week 11

3. Discussion Question #11
Discuss use of job analysis and job description
Describe the ideal employee
Discuss importance of empowerment
List and discuss three concepts that you would include in an orientation program
Discuss the four-step training process.
Bina Nusantara

4. Group Activity #11 Preparing a Training Session
Prepare a mock training session on how to check a guest in to a hotel room
Incorporate the 4 step training method into your training session
Bina Nusantara

5. THANK YOU AND
HAVE A GOOD DAY
Bina Nusantara