1. Presented by Damien West and Pete Murphy
What are the contingencies that need to be understood when managing a Retained Duty System?
Presented by Damien West and Pete Murphy

2. Introduction Background Focus on the East Midlands Me and the RDS
RDS in the UK
Financial Constraint
Sir Ken Knight
NAO
Focus on the East Midlands

3. Literature Review Literature on the RDS Four key Areas
Volunteers and Part-time workers
Overseas
Four key Areas

4. Literature Review Culture and Relationships Management Practices
Divisions between wholetime and others
Effect of location and demographic
Specials & Fire Services
Management Practices
‘Volunteers can’t be managed’
Flexibility & Recognising Differences
Support & a Positive Environment
Results of Failure

5. Literature Review Motivation Commitment Altruistic or Pro-Social?
Social Rewards
‘extremely diverse group’
Fire Sector specific
Commitment
Psychological Contract
Personal gratification

6. Method and Methodology
Mixed-method, Deductive Approach
Primary Research
Online survey
In-depth interviews
Focus groups
Secondary Research
Exit Interviews
‘Grey Literature’
Active Participation

7. Findings, Analysis & Discussion
Management Practice
Access
Balancing Demands
Recruiting within a Community
Understanding, Empathy and Flexibility
Relationships and Culture
Historical Divisions
Recent Experiences
Organisational Culture

8. Findings, Analysis & Discussion
Motivation and Commitment
Motivators for Joining
Continued Commitment
Recognition
‘The Eight Areas of Motivation’

9. Eight Areas of Motivation

10. Findings, Analysis & Discussion
Motivation and Commitment
Motivators for Joining
Continued Commitment
Recognition
‘The Eight Areas of Motivation’
The Commitment Timeline
‘Gang’ Culture
Leadership

11. Recommendations The Future? Recommendations Locally Nationally
Knowledge, Understanding and Skills
Clarity of Expectations
Senior Management Message
Understanding Motivations
Recognition

12. Any Questions? International Journal of Emergency Studies Damien West
Pete Murphy