1. The Matrix of Leadership NAEP District VI Annual Conference
September 25, 2017

2. University of Colorado
62,000 students
$4.11B budget
$1.06B procurement spend
$1.1B research funds
$42M overall travel spend
47 FTE at the Procurement
Service Center (PSC)

3. Procurement Service Center
The Procurement Service Center supports the research and academic missions of the University of Colorado’s four campuses and System Administration by providing the following services:
Purchasing Commercial Card Program
Contracting Small Business Program
Payables Strategic Procurement
Travel Procurement Systems

4. Procurement Technologies
CU Marketplace (Jaggaer)
Live in 2011
SaaS (Software as a Service)
3 upgrade releases/year
Influence Jaggaer through Customer Advisory Board and Business Reviews
Concur Travel & Expense
Live in 2010
12 upgrade releases/year
Influence Concur through Customer Advisory Board and Business Reviews
Tripit Pro and Concur Mobile apps

5. PSC Organizational Chart
Vice President and Chief Financial Officer
Senior Associate Vice President and Chief Business Officer
Sandy Hicks
Associate Vice President and Chief Procurement Officer
Teresa Rausch
Director of Procurement Operations
(5 direct, 13 total reports)
Duane Tucker
Director of Strategic Procurement
(5 direct reports)
Mary Martin
Director of Payment Services & Travel
(4 direct reports, 15 total reports)
Kara Finch
Director of Procurement Systems
(4 direct, 8 total reports)

6. Procurement Operations
Purchasing Services
Purchasing Agents
Contract Administrators
Commodity Manager
Procurement Contract Management
Support to departments for management of contracts
Small Business Program
Supplier Development
Subcontracting Plans

7. Procurement Operations

8. Strategic Procurement
Business Analytics
Data Analytics
Process Analysis
Support all areas of procurement
Strategic Sourcing
Supplier Relationship Management
Enterprise-wide contracting opportunities
Contract Lifecycle Management
Supplier Performance
Mutually valuable goals
Customer Relationship Management
Campus customer events
Electronic Communications

9. Strategic Procurement

10. Payment Services and Travel
Accounts Payable
Audit and process payments to:
External suppliers
Employees and non-employees for travel and other reimbursements
Individuals serving as study subjects
Commercial Card
Procurement and travel card management
Fraud referrals
Card program compliance
E-Payables
Travel
Day-to-day travel issues
Cash advance process
Expense report troubleshooting
Travel program compliance
Travel supplier relationship management

11. Procurement Systems Procurement Systems Supplier Support
Marketplace and Concur support
Software releases
Configuration changes
Integration testing
Enhancements
Process efficiencies through software
Supplier Support
New supplier invitation and registration approval
Existing supplier record management
Day-to-day supplier support
TIN check process
Administrative Team
Document management
Invoice distribution
Small business and subcontract reporting
Overall PSC operational support

12. Procurement Systems
Business Needs
Technology

13. PSC Strategic Plan Provide Strong Customer Service
Deliver and Communicate Value
Employee Engagement
Improve Processes

14. PSC Strategic Plan Provide Strong Customer Service
Aspirations
Accountability
Increase Role of Technology
Automation
Internal Collaboration
Efficiencies
Best-Value Suppliers
Measurable Value
Procurement-related Processes
Thought Leadership
Outreach & Customer Experience
Increase Level of Partnership
Transparency
Collaboration
Provide Strong Customer Service
Deliver and Communicate Value
Employee Engagement
Improve Processes

15. Questions?