1. Communication Tips All together now PUSH
Pressure ulcers should be HISTORY
Communication
Tips

2. Communication
Pressure ulcer prevention has multiple elements involved in achieving effective and safe practice. Let us take the time to focus on how we communicate in a diverse workplace and how we can be sure that the prevention and treatment plans prescribed have been effectively communicated. As nurses we are invited into a variety of homes: meeting people from all parts of the world and all walks of life. What is it that makes it easy to communicate in some homes, and more difficult in others?
All together now PUSH. Pressure ulcers should be history

3. What ideas and thoughts did you have?
Time is always a factor and rushing can be a barrier to effective communication. It can make you appear too busy to speak, leaving patients afraid to speak up.
Patients and carers may be fearful, angry and transfer these feelings in an unfriendly and aggressive manner.
Your thoughts and feelings on the day, can cause a barrier against effective communication.
All together now PUSH. Pressure ulcers should be history

4. Communication Tips
Think about the skills you have that can support and control factors influencing communication with patients & or carers.
Provide a non-punitive environment; you are not there to inspect.
Develop a non-authoritarian approach : you are a visitor.
Create a respectful atmosphere : give respect to gain respect.
Sign in: introduce yourself ,ask them how they are, create a bond of trust.
Collaborate :listen so they know you value their thoughts.
All together now PUSH. Pressure ulcers should be history.

5. Communication Tips.
Before leaving ,ensure you give the patient and family the patient information leaflet & explain the importance of prevention for Pressure ulcers.
Finalise the agreed care plan
Make sure they know how to contact you & the team.
Let them know when you will be back.
Smile & say goodbye.
If you are visiting a care home follow procedure & sign out.
All together now PUSH. Pressure ulcers should be history.

6. Reflection.
Think about a recent situation where a patient has developed a pressure ulcer.
do you think that your communication was good ? what did you do well?
how can you tell if a person has understood your instructions ?
what would you say in a similar situation and what if any changes would you make to your current practice?
All together now PUSH. Pressure ulcers should be HISTORY