1. (Support Services for Senior Citizens/Care-Givers)
PROJECT VISHRAM
(Support Services for Senior Citizens/Care-Givers)
At doorsteps..
Powered by App for Relationship Managers (RMs)
RMs identify needs and facilitates through Apps / Tel Nos. of Multiple Service providers of the Locality
Wednesday, July 04, 2018

2. What is it?
It is an Assisted Living option & Not for Emergency Services, Not a substitute for old age retirement homes, and Geriatric Wards of Hospitals .
Wednesday, July 04, 2018

3. THE CHALLENGE Elderly cherish independence
wish to manage own affairs in known surroundings remaining integrated in society
instead of being shifted to isolated habitats.
Growing nos. of the Elderly with no support or limited resources.
THE CHALLENGE
Wednesday, July 04, 2018

4. SERVICES ENABLED THROUGH
Multiple
Relationship
Managers (RMs)
Working from home & connecting
Elderly/Care Givers with
Service Providers (SPs)
With Smart Phones
& Telephone
Wednesday, July 04, 2018

5. BENEFITS
FOR
Senior Citizens: A cost effective option in familiar surroundings.
Family members away from Home: Happy that loved ones have some local support.
Care Givers & Others: Access to a range of services (medical & non medical) monitored by RMs.
Wednesday, July 04, 2018

6. Service Providers (SPs) of the locality – existing infrastructure
SERVICE DELIVERY
Cost Effective
Service Providers (SPs)
of the locality – existing infrastructure
Wednesday, July 04, 2018

7. SERVICES MEDICAL Not for Emergencies a) Doctor
b) Home Nurses on ‘Call’   
c) Paramedics
d) BP check  
e) Ambulance
f) Lab tests at home
g) Tele Medicine
Services Cont’d……
Wednesday, July 04, 2018

8. NON-MEDICAL Services Cont’d.. g) Cooked Food h) Grocery/vegetables
i) House keeping
j) Maintenance & Repairs
Services Cont’d……
Wednesday, July 04, 2018

9. l) Shopping assistance m) Taxi or Auto with helper
Services Cont’d..
k) Banking
l) Shopping assistance
m) Taxi or Auto with helper
n) Any other identified needs
Wednesday, July 04, 2018

10. Membership
1) Elder/Caregiver/Family Member (End User-EU) fills Application Form
2) EU pays Registration Fee, Fully Refundable Deposit for services to be availed and an Annual Membership fee from 2nd Year onwards
3) Admin/RM would have the money collected from EUs deposited into a Bank Account and Balance monitored.
4) EUs need to send slips/message or phone call during working hours to a central No – mentioning the Need
5) Membership can be discontinued by Management or EU with a month’s notice.
6) Vishram could increase the range of services based on the need.
Wednesday, July 04, 2018

11. ACTION BY RELATIONSHIP MANAGERs (RMs)
RM at home receives a request from Elder/ Caregiver (End User –EU) during working hours.
RM understands the need of the EU
Sees the profile of the EU and decides on the appropriate Service Provider (SP)
Informs the EU of the costs involved.
Informs the SP to have the service executed
Checks with the EU on completion
Makes payment to the SP on behalf of EU.
Gives a rating of the Member & Service Provider
Wednesday, July 04, 2018

12. Vishram would help the Elderly/Care Giver
through RMs working from home using
preloaded Smartphones to arrange and monitor :
a) Lab / Blood Tests at home
b) Home Visit by Dr./Trained Nurse/Physiotherapist
c) Video chat with Dr.
d) Monthly Grocery
e) Electrician / Plumber /
f) /Arrange Food
g) Multiple services etc.
Wednesday, July 04, 2018

13. COVERAGE
The coverage of each unit would be within a radius of 3 to 5 kms .
Networking between units would help in the optimum utilization of resources.
Wednesday, July 04, 2018

14. STAGES OF IMPLEMENTATION
Initial trials would be at Jal Vayu Vihar, Kammanahalli, Bangalore, India and surroundings linking multiple members (EUs) to multiple RMs who could connect with any of the multiple Service Providers (SPs) of the area.
More units would be started in stages at other locations.
Wednesday, July 04, 2018

15. NETWORK OF UNITS
Each unit would be restricted to about 300 members and assisted by any one of the 10 RMs to ensure quality services at reasonable costs
Unit 1
Unit 2
Unit 3
Unit 4
Unit 5
Unit 6

16. Payments
Payments for services are made by RMs through existing payment Gateways linked to the individual accounts of End Users (EUs) and managed by the App.
The balances in each EUs account is monitored and top ups made.
The costs for the services availed are paid by RMs & deducted from the EU’s account
Wednesday, July 04, 2018

17. SPONSORS Sponsors could pay for those who cannot afford.
Wednesday, July 04, 2018

18. FINANCIALS
Service providers would benefit from an increase in customer base and encouraged to support Vishram as a part of their CSR Payments for services are made by RMs through payment Gateways linked to the individual accounts of members managed by the App
Wednesday, July 04, 2018

19. INTRODUCTORY TRIAL OFFER
An introductory trial offer would be available for the user and service provider.

20. MEMBERSHIP
Membership is open to any individual / care giver / sponsor. Group Discount rates for Elders would be attempted. Could be terminated by the member or the management with 30 days notice.
Wednesday, July 04, 2018

21. PARTNERS IN THE VENTURE
Ashvasan is a voluntary service organization started in 1993 to reach the aged and lonely with 7 centers in Bangalore
FRIENDS OUTLET' started in Feb 2011 is a Socio Economic Community Project with the objective of empowering and including Persons with different abilities in residential complexes.
Technology Partner: is a global information technology consulting firm specializing in corporate IT services and solutions for App development
Wednesday, July 04, 2018

22. PROJECT VISHRAM Email id: thomsv@gmail.com
‘FRIENDS OUTLET’ 5, Shopping Complex , Jal Vayu Vihar, Kammanahalli, Bangalore
Wednesday, July 04, 2018