1. VA Processing One Stop Shop Style
Nichole Mancone, Ed.D.
Tarrant County College
SACRAO 2017
Clearwater Beach, FL

2. Tarrant County College
Campuses
Northeast Campus
Northwest Campus
South Campus
Southeast Campus
Trinity River Campus
TCC Connect
Eight other learning centers throughout Tarrant County

3. Tarrant County College
Undergraduate Enrollment
Spring 2017 – 48,246 students (unduplicated)
Veteran Students:

4. Welcome to the VetSuccess Center!
South Campus
Welcome to the VetSuccess Center!

5. VetSuccess Center
TCC launched the VetSuccess on Campus program in 2012
We were fortunate enough to be allocated 2 counselors. They rotate between our 5 brick and mortar campuses.

6. VetSuccess on Campus
Through grant funding, South Campus was able to create the VetSuccess Center

7. VSC Staffing Academic Advisor Counselor Administrative Assistant
VetSuccess on Campus Counselor

8. VSC – Academic Advisor Degree plans Course selection
Availability of campus resources

9. VSC - Counselor
Counseling
Transition issues
Career questions

10. VSC – Administrative Asst
Paperwork assistance
Scanning paperwork to central processing
Questions about requesting to use benefits
Hazlewood Processing

11. VSC – VetSuccess Counselor
Benefits questions
Chapter questions
VA Resources
Medical, voc/rehab questions, careers

12. VSC – The Space
Students check in here; there are computer kiosks for registration, admissions applications, VonAPP

13. VSC – The Space
Administrative area for receiving paperwork, scanning to central processing, answering certification questions

14. VSC – The Space Academic Advisor/Counselor Office Spaces
Adjacent to the administrative processing area

15. VSC – The Space
Because the VSC shares space with Student Accessibility Resources, the students have access to the Study area as well as the Testing Center

16. Benefits One Stop Shop Advising Counseling Questions Answered
Paperwork received and reviewed
All in one place

17. Challenges Not on every campus Advocacy is good
Want to temper that with self-sufficiency
Campus space challenges
One of each type of staff member, during peak season there can be a long wait
VetSuccess on Campus Counselor is there twice a week

18. VSC – Moving Forward
Other campuses have added similar spaces, although on a smaller scale
There is talk of relocating the VSC at South to a different, smaller location
Talk of having a more centralized unit for veterans services

19. Contact Information
Nichole Mancone, Ed.D. District Director of Admissions and Records Tarrant County College