1. Understanding the Basic Team Processes
Chapter 4
4-1

2. Motivation Social Loafing Free riders Sucker effect
Contributing Factors:
No need for coordination of efforts
Individual performance unaccounted for
Unaware of others’ efforts
4-2

3. Motivation Increasing Group Motivation Task Evaluations and Rewards
Job Characteristic Model
Task interdependence
Evaluations and Rewards
Individual and team based
Team Efficacy
Team potency
Commitment and Cohesion
Group cohesion
4-3

4. Group Cohesion How Cohesion Affects the Group’s Performance
Bidirectional positive influence
Cohesion important when task requires:
Interdependence
Interaction
Coordination
Cohesive teams:
Better prepared to handle conflict
More conformity
4-4

5. Group Cohesion Building Group Cohesion
Characteristics of Cohesive Groups:
Similar attitudes/personal goals
Time together
Smaller teams
Group incentives
Building Cohesion:
Training in social interaction skills
Training in task skills
Team success and reward for success
Team leader behavior
4-5

6. Team Roles Role Problems Role ambiguity Role conflict Solutions:
Leads to:
Stress
Decreased satisfaction and morale
Increased turnover
Decreased participation
Solutions:
Make important roles explicit
Prioritize tasks
4-6

7. Team Roles Types of Team Meeting Roles Leader or Facilitator Recorder
Develop agenda
Ensure information is shared and understood
Remove internal problems
Recorder
Notes key decisions and assignments
Minutes
Sometimes acts as scribe
Timekeeper
4-7

8. Task and Social Behaviors
Task Behaviors
Information sharing and behavioral assistance
Social Behaviors
Social recognition and encouragement
Balance depends on:
Characteristics of group
Maturity level of group
Nature of task
4-8

9. Task and Social Behaviors
Insert Figure 4.1: Task and Social Support in Teams (p. 72)
4-9

10. Team Adaptation and Learning
Shared mental models
Related to the task and how team operates
Considerations: accuracy and degree of agreement
Transactive memory
Awareness of knowledge possessed by team members
Benefits coordination and problem-solving
4-10

11. Team Adaptation and Learning
Using Feedback
Best feedback is positive and negative
Improves mental model
Requires safe environment
Group Process Observations
Best if completed by team member
4-11

12. 4-12

13. 4-13

14. 4-14

15. Activity Continued
4-15