1. IPAA EXECUTIVE ASSISTANT SERIES
EA MASTERCLASS:
SHORT HITS (SHoTS) OF TRAINING
WEDNESDAY 7 JUNE 2017
#ipaaea

2. IPAA ACT Program Committee
CHAIR
George Masri
Assistant Secretary
Department of Health
IPAA ACT Program Committee
#ipaaea

3. FIONA OLIVER: URSULA KOHLER: Technical & Time Management
IPAA EA TRAINING SHoTS
FIONA OLIVER:
Technical & Time Management
URSULA KOHLER:
Conflict Management
WEDNESDAY 7 JUNE 2017
#ipaaea

4. TRAINER
Fiona Oliver
Executive Coach
PEPworldwide
#ipaaea

5. Technical Fiona Oliver, pepworldwide pty ltd
TECHshot
Technical
Fiona Oliver, pepworldwide pty ltd

6. Challenges for Executive Assistants
Velocity
Variability
Volume

7. Let’s focus on volume …
Are there some easy ways to make important s stand out in a high volume inbox?
How about:
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Conversation view

8. Let’s focus on velocity …
Are there some faster and smarter ways to quickly progress work to the next logical step in your inbox and in your boss’s inbox?
How about:
Quick Steps
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Quick Parts

9. QUESTIONS AND ANSWERS IPAA EA TRAINING SHoTS #ipaaea
WEDNESDAY 7 JUNE 2017
#ipaaea

10. Time Management Fiona Oliver, pepworldwide pty ltd
TECHshot
Time Management
Fiona Oliver, pepworldwide pty ltd

11. What is time management anyway?
Creating the conditions where you can:
Have the right amount of focus and attention for the task
Prioritise your work with confidence so that you are getting the most important and impactful work done first
Be kind to your future self to set yourself (and others) up to make future tasks easier to complete
Do your brain a favour and organise your work (and the work of others) so that you can progress actions with just the right amount of mental, emotional and physical effort and no more

12. Multi-tasking doesn’t really work.

13. M u l … …

14. Create the conditions to multi-task less
Batch interruptions for yourself and your boss
Scheduled drop-in times
Proactively harvesting interruptions in the morning
Schedule Power Hours for your boss and yourself
Establish routines to keep the wheels turning smoothly
Regular catch-ups with your boss
Routine of filing
Routine of tracking delegated work
Routine of planning for the coming week
Use your own calendar and task list to manage your own work

15. fiona.oliver@pepworldwide.com 0409-424-516

16. QUESTIONS AND ANSWERS IPAA EA TRAINING SHoTS #ipaaea
WEDNESDAY 7 JUNE 2017
#ipaaea

17. IPAA ACT EA Series Masterclass
Short Hits of Training (SHoTs)
Ursula Kohler
Capital EA
‘Conflict Management’

18. Conflict Occurs Conflict in the workplace is almost always unavoidable
Different needs and goals
Differing levels of power and privilege

20. Tried and Tested Strategies
Keep things cool with a private meeting
Put things into perspective
Remind yourself that working together is part of the job
Know when to stay out of it
Depersonalise it

21. Discover your own leadership skills
Increasing your resilience
Being challenged is personal growth
Take the higher ground
With time the issue has almost always dissipated

22. ‘The single biggest problem in communication is the illusion that it has taken place’. George Bernard Shaw

23. QUESTIONS AND ANSWERS IPAA EA TRAINING SHoTS #ipaaea
WEDNESDAY 7 JUNE 2017
#ipaaea

24. IPAA ACT Program Committee
CHAIR
George Masri
Assistant Secretary
Department of Health
IPAA ACT Program Committee
#ipaaea

25. Immigration and Border Protection
EA COMMITTEE CHAIR
Fiona Hess
Immigration and Border Protection
#ipaaea

26. IPAA EXECUTIVE ASSISTANT SERIES
EA MASTERCLASS:
SHORT HITS (SHoTS) OF TRAINING
WEDNESDAY 7 JUNE 2017
#ipaaea