1. Town of Penetanguishene – Service Delivery Review
Blackline Consulting
Town of Penetanguishene – Service Delivery Review
Town Hall
July 2017

2. Today’s Agenda Project Context – Why are we doing this?
Our Approach – How will we deliver this work?
Your Views – What are your viewpoints?

3. Project Context - Why are we doing this?1
To describe and evaluate the Corporation’s operating structure and service levels 2
To critique the Corporation’s operating effectiveness and efficiency, using service level benchmarks and comparative best practises 3
To recommend changes / options that will maintain adequate service levels while allowing long term, sustainable budget objectives to be met

4. Our Approach – How will we deliver this work?
We are here

5. Your Views – What are your viewpoints?
What do you like most about the Town (don’t change)?
What do you like least about it (change)?
What changes would most improve the Town?
How would you rate the quality of the services?
For each consider:
Fire and emergency services
Recreation / programs
Parks and gardens
Roads, water, waste
Transportation (bus)
City hall services

6. THANK YOU
Tell your neighbors or if you have more to add there is a survey available:
Survey link
It will be available on the Town’s Website
and open for the next 3 weeks!

7. Blackline Consulting Clarity. Insight. Professionalism.
A higher standard
Clarity.
Our advice will be clear. The analysis, recommendations and most importantly the actions will be instantly accessible.
Insight.
Ultimately providing our clients with the best thinking and analysis is what drives us. Insight requires going beyond the obvious to uncover the factors that really drive performance.
Professionalism.
How we act, reflects the fact that management consulting is a profession.
© 2017 Blackline Consulting