1. NetBrain Technologies
Company Overview & Core Competencies

2. NetBrain At-A-Glance Our Mission: 2015
Transform network management through visual network automation.
V0.8 is about live diagnosis & simulation.
V2.0 is the most comprehensive map-driven system
Started Here CANE
V3.0 re-vamped C/S architecture
V4.1 Re-archtectured Qapp
V5.0 Path Technology Re-architectured
V0.3 centered on complex modelling
V1.0 is NOC in a box
V2.3 includes 3 versions – EE/CE/PE
V4.0 greatly enhanced usability
V5.2G
11 years
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
Market Focus
Technology
Customers
Enterprises and Service Providers
Map-driven Automation. 3 U.S. Patents
1000+ Enterprise Customers, including AT&T, BT, Thomson Reuters, RBC, TI, Caterpillar,

3. People Behind NetBrain

4. Company Overview
Founded in 2004, NetBrain is the first software provider to apply the concept of CAD to network management.
Leveraging a unique map-based automation technology, NetBrain simplifies and reduces the efforts associated with:
Documentation
Dynamic documentation is created in seconds and automatically updated when underlying network changes occur.
Troubleshooting
Network visualization and automation empowers engineers to uncover problems in minutes instead.
Change Verification
An automated approach to change management can eliminate outages caused by human-error to improve network availability.

5. The Operations Paradigm
TIER 3
Domain and How-to Knowledge
Cost
2-4 hrs
TIER 2
Max 20% escalation
Min 80% resolution
1 hr
Many corporate support structures are organized into 3 tiers. As the tiers progress higher, the amount of employees at the level significantly decreases. Ideally, 80% of the problems that enter a specific tier can be solved at that tier, ensuring the timely resolution of issues and an simpler resource planning. Recall that 70% of network outages can result in $10k or more loss of revenue. This places high priority on solving problems as quickly as possible.
While this is the goal, many corporations, large and small, struggle to achieve a max 20% escalation rate since a large percentage of the domain and network knowledge is at the top level tier. As the percentage of escalations increases, so does the work-load on the upper tiers. This snow-balls into more time-based escalations which ultimately reach Tier 3 level, sit in queues even though they could have been resolved within minutes of reaching the entry level tier with the proper tooling.
NetBrain provides tools that help each tier quickly assess the complexity of the issues, resolve when possible, and escalate with existing data-mining, map data and performance results relative to the problem area. Customers will quickly notice a more effective workflow across the teams and a significant reduction in repair times. This allows Tier 3 to work on reducing the cause of multiple incidents
TIER 1
Resources

6. Network Manager’s Perspective“
I want to reduce time spent on documentation, and keep it updated automatically to increase reliability and relevancy to our current needs
I want to reduce outages caused by necessary changes.
I want to transfer domain knowledge from the top down so less issues are escalated saving lost revenue and improving customer satisfaction
I want resolve any change related outages in my allotted maintenance window so % availability is not impacted “

7. Network Engineer’s Perspective“
I want to transfer knowledge of new products and services quickly so I can move on to the next evolution project
I want all previous data collected when an escalation does occur so I don’t have to start from scratch
I don’t want to have to wait for a “future” release of a product to be able to get the information I need today
I want to be able to quickly understand what’s changed when isolating incidents that worked before but do not now “

8. Our Solutions Map-Driven Change Management
Automated Network Documentation
Deep network discovery. Diagram from live network. Automated updates.
Visual Network Troubleshooting
Visualize the problem area. Diagnose network performance. Analyze changes.
Map-Driven Change Management
Deploy changes automatically. Analyze impacts instantly. Document change history.

9. NetBrain Features
NetBrain is the 1st map-driven automation software for network troubleshooting, change, and documentation.
Documentation
Reduce Workload 20X
Troubleshooting
50% reduction in MTTR
Change Assurance
Prevent Outages
Collaboration
Single Source of Data
“D.C.U.”
“M-P.H.D.”
“C.A.D.”
“3Qs”
Discover Network Intelligently
Discover device, topology and design of network
Map Problem Areas Instantly
Create a dynamic map of problem area
Change Network Automatically
Deliver or rollback a complex change with the push of a button
Qmaps
Share network specific knowledge including all probing, historical analysis, and Qapp Drill-down data.
Create Diagrams Instantly
Reduce from hours to seconds to create a feature-rich diagram
Probe Live Network
Visualize “what’s happening” inside a network
Analyze Impacts Automatically
Examine the network before and after the changes using CLI output comparison
Qapps + Exchange
Automate heavily-lifting of CLI and process. Share how-to knowledge.
Historical Analysis
Analyze “what’s changed” across relevant devices
Update Diagrams Automatically
Say good-bye to out-of-date manual diagrams
Document Automatically
Once the change is done, the documentation is done as well
Qmap Reader
Share Qmaps with any user, even if they do not have NetBrain installed on their local PC
Drill Down with Qapp
Run hundreds of automated diagnosis to discover root cause

10. Traditional Networking Tools V.S. NetBrain
Documentation
Tools
Frequency
Time Spent
MS Office, Visio
Med-High (weekly - daily)
~ 2 – 10hrs per Instance
NetBrain
As Needed
Seconds to minutes
Troubleshooting
Tools
Frequency
Time Spent
CLI, Discrete Tools
High (Daily)
hour/instance
NetBrain
Up to 50% quicker
With NetBrain’s Qmap, all troubleshooting activities remain in the context of the problem area on a map providing a True Single Pane of Glass. CLI results can be parsed and the appropriate information displayed directly on the map, and/or the user can view full historical raw data. Chart and Monitor data is easily customizable and again, displayed without leaving the context of the map. Work flow is focused and even previous monitor results can be displayed on the map during post-mortem type discussions.
Change Management
Tools
Planning
Unplanned Outage Risk
CLI
Ad-hoc to complex
Very High and difficult to detect
NetBrain CMM
Structured
Low and automatically detected

11. Success Stories
A large Telecom service provider used NetBrain to discover and document a 20,000 node network and saved over $1 million. Read More »
NetBrain helped to cut mean-time-to-repair (MTTR) by as much as half for a global financial firm Read More »
A global media company leverages NetBrain to consolidate three data centers without a single outage Read More »

12. Customer Testimonials“
Larry Fegan
Director of Global Service Operation Center
NetBrain has been frequently used and embraced as an advanced troubleshooting tool that is used for more difficult or high level issues. Along with the topology representation, intuitive interface, and the troubleshooting guidelines, it provides an excellent graphical tool that the GSOC uses to monitor specific network issues in real-time... “
Sam Shen
Network Manager
We had zero major outages for three large network migrations using NetBrain. “
Jonathan Edwards
Network Engineer
NetBrain has been very useful and is one of the main tools I use every day. It makes troubleshooting problems much easier and faster...

13. Our Clients
Ensure 100% Customer Success

14. Contact Us [ t ] +1 (800) 605-7964 [ f ] +1 (781) 730-0245
[ e ] 
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NetBrain Technologies
15 Network Drive
Burlington, MA 01803